ISPI Recognizes Remarkable Members with Honorary Awards 2014

This year, the International Society for Performance Improvement (ISPI) bestowed three special honorary awards that recognize outstanding individuals for their significant contributions to human performance technology (HPT) and to the Society itself. These awards include the Honorary Life Member Award, Thomas F. Gilbert Distinguished Professional Achievement Award, Distinguished Service Award, the Geary Rummler Award for the Advancement of Performance Improvement, and the Kaufman Award for Societal Impact. ISPI is pleased to announce this year’s recipients: Carol Panza, CPT; Darlene M. Van Tiem, CPT, CPLP, PhD; Ryan Watkins, PhD; Performance Blueprints Inc.; and Gonzalo Rodriguez Villanueva. The awards were presented during THE Performance Improvement Conference, in Indianapolis, IN.

Honorary Life Member
Carol Panza, CPT ISPI’s

Honorary Life Member Award is an honor the Society bestows on one of our colleagues for the totality of his or her contributions to both ISPI and the field of HPT over the course of his or her career to date. This award requires the unanimous vote of two consecutive ISPI Boards, based upon recommendations by the responsible committee. ISPI is pleased to announce this year’s Honorary Life Member is Carol Panza, CPT. Carol Panza joined ISPI, her professional home, 35 years ago. Her management consulting is grounded in the performance engineering approach of Tom Gilbert and Geary Rummler, two ISPI legends. Following several successful high-profile projects, she was recruited by The Rummler Group, where she was senior associate for six years--her “Camelot.” In 1986, Carol founded CMP Associates and has worked with a broad range of client organizations in the United States and internationally. Her business has grown mostly by referral, because she strives for real and lasting results and to leave as much technology with clients as possible. Carol is probably best known for her analysis skills, and her organization mapping tools, used to identify improvement opportunities. Mapping as a first step provides the essential context for performance. It keeps the “big picture” clearly in view. Carol was one of the first ISPI members to earn CPT certification. She has served on many ISPI committees and on the Board of Directors (2001-2003). From 2005-2010, she served on the Board of the International Federation of Training & Development Organizations (IFTDO), representing ISPI at IFTDO board meetings and conferences. Currently representing Associate Members, she became chair of the IFTDO board in 2013. Carol was the innovator and driving force behind the International Room at our annual conferences. The International Room offered conference participants from other countries a warm welcome and support to take the best advantage of conference offerings. This popular conference feature was an effective way of building active international participation, with feedback solicited, used, and reported to the ISPI Board annually. The International Room was the incubator for the EMEA (Europe, Middle East, Africa) Conference simulation and human performance technology student competition: “How do you explain HPT to a client?” When first run as a two-part conference session, teams of participants developed and delivered proposals to role players representing an actual client. The simulation achieved “encore” status. Since then, the simulation has been at the core of every highly participative ISPI EMEA conference. Carol currently serves as president of ISPI EMEA, and leads feedback sessions at the close of each of its conferences. Carol has consistently shared her experience, through ISPI chapter and conference sessions, encore sessions, the “Got Results” program, and the Master's Series. She has published articles in ISPI’s PIJ, PIQ, and PX; BPTrends Internet portal; Training Magazine; and Security Management Magazine. She has contributed chapters to many books, including the Performance Improvement Pathfinders series. Her book on organization mapping, Picture This . . . Your Function, Your Company, remains in print.

Thomas F. Gilbert Distinguished Professional Achievement Award
Darlene M. Van Tiem, CPT, CPLP, PhD

Named after a foundational contributor to the field of HPT, this award recognizes those who have made outstanding contributions to the knowledge and practice of HPT. This year the award is bestowed on Darlene M. Van Tiem, CPT, CPLP, PhD. Performance improvement is incredibly comprehensive and purposive, incorporating economics, business, education, change management, leadership, communications, and so much more. It is a systemic and systematic approach, committed to adding value and positive results through collaboration and partnering with colleagues and clients. Resources were necessary to help people new to the performance improvement field comprehend and maximize these opportunities. Darlene worked collaboratively with James Moseley and Joan Dessinger to incorporate theory and practice so that it was possible to visualize the potential of performance improvement. Others whose thinking and practice were enormously beneficial are Roger Kaufman, Roger Addison, Judy Hale, Guy Wallace, Roger Chevalier, James Pershing, Matt Peters, Steven Kelly, and so many more. April Davis and the ISPI staff, especially Brian Gresham, Robin Stimson, and Craig Grimm, enabled new ideas to flourish. Darlene is on the faculty of Capella University, primarily mentoring doctoral dissertations. She is an associate professor emerita and former coordinator of the graduate-level Performance Improvement and Instructional Design program, School of Education, University of Michigan – Dearborn. Previously, she served as human resources training director at AT&T (Ameritech) Yellow Pages (responsible for Michigan, Ohio, Indiana, and Wisconsin); and prior to that, curriculum manager for the General Motors Technical Curriculum, including training General Motors suppliers. Darlene is Past-President of ISPI (2009-2010) and was a member of the Board of Directors from 2006-2011. She was lead author, with James Moseley and Joan Dessinger, of three award-winning ISPI books: Fundamentals of Performance Improvement: Optimizing Results through People, Process, and Organizations (2012); Fundamentals of Performance Technology: A Guide to Improving People, Process, and Performance (second edition, 2004); and Performance Improvement Interventions: Enhancing People and Performance through Performance Technology (2001). She published over 50 journal articles and presented approximately 50 juried presentations for professional associations. She has been active in the ISPI Michigan chapter for many years. In addition, Darlene was involved internationally with American Society for Training and Development. She chaired the Technical and Skills Professional Practice Area responsible for establishing the Technical and Skills (TechKnowledge) Annual International Conference. Darlene received the Technical Trainer of the Year award for 2001from ASTD.

Distinguished Service Award
Ryan Watkins, PhD

This award, determined by a vote of the ISPI Board of Directors, recognizes long-term, outstanding, and significant contributions to the betterment of ISPI. This year’s award goes to Ryan Watkins, PhD. Ryan has been an active member of the ISPI community since 1996 when he and two friends from graduate school drove from Tallahassee, Fla., to Dallas, Tex., for their first ISPI conference. The 1996 conference was the first with the then-new ISPI name. It was also the year the Board approved a research endowment and the implementation of the first HPT Institute. That year ISPI also moved to the Web. Since then, Ryan has presented more than 20 sessions across numerous ISPI conferences and collaborated on the Research to Practice symposiums. He has written 15 PIJ articles, five PIQ articles, and two books co-published by ISPI. The Handbook for Improving Performance in the Workplace, which he co-edited with Doug Leigh, was honored in 2011 with an Award of Excellence in the field of performance improvement. He is a longtime member of the ISPI Research Committee; lifetime member of ISPI; and has been chair of the ISPI Science and Research Professional Community, the Thomas Gilbert Lifetime Achievement Award Committee, the Honorary Life Member Award Committee, and the newly formed Kaufman Award for Societal Impact Committee. Since 2010, Ryan has coordinated the human performance technology book club (more information at Under the guidance of Roger Kaufman, Ryan received his PhD from Florida State University, and he is now an associate professor at George Washington University in Washington, DC. His research, teaching, and consulting focus on needs assessment, instructional design, and international development, leading to work in China, Laos, Kenya, Mexico, and Tunisia. Last year, Ryan created as a place where you can learn more about the cutting-edge research coming out of a variety of fields. In partnership with ISPI, WeShareScience is now hosting the world’s first completely online science fair. The science fair recognizes and supports research across disciplines through prizes based on short (5-minute) video abstracts. As you can see, ISPI has been and continues to be Ryan’s professional home--a place where friends are always close by and new opportunities are just around the corner.

Geary Rummler Award for the Advancement of Performance Improvement
Performance Blueprints Inc.

This award was established in honor of Geary Rummler, a lifetime member, significant supporter, and valued contributor to ISPI and the profession. It is awarded to individuals or organizations that have demonstrated and reflect the work and life of Geary. The award honors his legacy and advancement of both HPT and ISPI’s principles and practices. This year, ISPI is proud to recognize Performance Blueprints Inc. Performance Blueprints Inc. helps organizations work better by delivering tools and workshops to help those charged with improving performance achieve lasting results. Over the course of the past 15 years, the partners of Performance Blueprints have developed and tested a comprehensive tool set that provides a step-by-step process that a novice or an expert practitioner can both find value in. Their tool kit can translate to any performance improvement project--it is adaptable and scalable without losing integrity in the performance improvement process. The Performance Blueprints Inc. tool kit has been utilized in undergraduate and graduate courses in the shaping of quality future performance improvement professionals and has expanded the reach of systems thinking and systems doing into nontraditional settings that affect the quality of life of others, such as human service organizations and nonprofits. The tool kit has also been instrumental in helping Fortune 500 and Fortune 1000 companies focus efforts and funding on results-based interventions. Research has and continues to be conducted internationally and domestically to validate the use of these tools in a variety of settings. Performance Blueprints Inc. is dedicated to disseminating the science of behavior and organizational performance improvement through workshops, talks, book chapters, and journal articles. They have additionally shown their commitment to the field by lending their expertise through numerous professional volunteer positions within the Association for Behavior Analysis International, Cambridge Center for Behavioral Studies, Organizational Behavior Management Network, and the Journal of Organizational Behavior Management. The partners of Performance Blueprints Inc. (Lori Ludwig, PhD, and Heather McGee, PhD) were initially inspired by the work of Geary Rummler while getting their doctorates at Western Michigan University under the guidance of their mentors Dale Brethower, Alyce Dickinson, and Maria Malott. As they began consulting and teaching, they continuously tried to find ways to consolidate their learnings into user-friendly tools for clients and students. They are grateful to have had the opportunity to learn from the Masters and are committed to carrying the torch forward to advance the field. Performance Blueprints Inc. is deeply honored to receive the Geary Rummler Award for the Advancement of Performance Improvement from ISPI.

Kaufman Award for Societal Impact
Gonzalo Rodriguez Villanueva

ISPI's new Kaufman Award for Societal Impact recognizes the continuous achievement of measurable positive societal impact by an individual or organization. The first-ever recipient of this award is Gonzalo Rodriguez Villanueva. As president of Sonora Institute of Technology (ITSON), Gonzalo Rodriguez Villanueva led the transformation of a traditional university into a social and organizational performance-centered university, with a strategic vision and mission based on measurable Mega indicators. As the university president, he sponsored and led the creation of the Performance Improvement Institute (PII); the first PhD and MBA program graduating not only individuals but organizations as well; and social ecosystems using a new methodology combining Roger Kaufman’s Mega planning, Geary Rummler and Dale Brethower’s Anatomy of Performance, and Thomas Gilbert’s Behavioral Engineering Model. Directly due to this initiative, 34 companies and 14,000 new jobs were created in Sonora, Mexico, from 2005- 2012. As part of this initiative, he implemented a double-bottom-line business case and budgeting process to measure and manage the value added to organizations and society. He has presented at ISPI’s THE Performance Improvement Conference and was a founder of the ISPI Mexico Chapter.