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Fresh Perspectives
Sunday, April 9 & Monday, April 10
4:00 - 5:00 pm
We have invited seven outstanding thought leaders to talk about topics and issues that take a different slant from traditional ISPI perspectives. These special presentations are designed to provoke you into exploring new territories while demanding empirical evidence. Two of the presenters are long-time ISPI members who are well known for exploring radical interventions, and more importantly implementing them. The other five "outsiders" are published authors and well-known authorities in their respective fields.
Using Simulation Strategies for Achieving Real Results
Clark Aldrich, author of Simulations and the Future of Learning & Learning by Doing
Monday, April 10, 4:00-5:00 pm
Everyone likes simulations. But everyone has a different opinion about what a simulation is. Pilots differ from professors who differ from gamers. And if you want to do anything, including build a simulation, buy a simulation, deploy a simulation, even measure the effectiveness of a simulation, you want to make sure you use the right approach, given resources, deployment options, and, most important, learning objectives. Aldrich will analyze and demystify educational simulations. He will identify different productive simulation genres and introduce a new vocabulary for discussing all educational simulations, and even all educational experiences.
 Clark Aldrich has been called an "E-learning Guru" by
Fortune Magazine, "Visionary of the Industry" by Training
Magazine, and a member of "Training's New Guard" by the American Society of Training and Development for his work as an international e-learning and educational simulation designer, analyst, and consultant. He is the lead designer of SimuLearn's Virtual Leader ("Best Online Product of the Year,"
T+D Magazine, 2004). A noted consultant, he is also the author of hundreds of articles, chapters, reports, and columns, as well as the books
Simulations and the Future of Learning (Wiley, 2004) and Learning by Doing: A Comprehensive Guide to Simulations, Computer Games, and Pedagogy in E-Learning and other Educational Experiences (Wiley, 2005). Clark has been interviewed by the
New York Times, Wall Street Journal, NPR, CNET, Business 2.0, CNNfn, U.S. News and World
Reports, and others.
Beyond HPT: New Frontiers and Challenges for
Performance Improvement Theory and Practice
Mariano L. Bernardez, CPT, Managing Partner, MBC Consulting Co.
Sunday, April 9, 4:00-5:00 pm
At the core of Human Performance Technology's (HPT) value proposition is the capacity to help individuals, organizations, and society achieve sustainable results by integrating internal and external stakeholders and multiple disciplines that share a systemic and effective framework. This session will present new trends in integrating "nontraditional" disciplines in the development of new organizations and successful business models in two major drivers of the 21st century economy: the knowledge-based enterprise and the emerging markets. Explore the new challenges and opportunities for PI/HPT theory and practice in helping world-class corporations and small, knowledge-based companies from emerging countries partner and compete in the global economy, thus creating double-digit growth and accelerated social change by breaking conventional business models.
 Trained in education, management, and information technology, Mariano has applied his multidisciplinary and multicultural background to developing new knowledge-intensive businesses and organizations in Europe, Latin America, and the United States. He has worked with
Fortune 100 companies as well as start-ups. Mariano is currently responsible for developing an international and bilingual doctoral program in Performance Improvement that will focus on incubating new knowledge-intensive export businesses and will create 1,600 knowledge worker jobs in the Sonora region of Mexico. His previous professional experience includes being a partner with Andersen Consulting, a senior consultant for the United Nations in Latin America and Africa, a director on the boards of e-learning and technology companies in Europe and Latin America, and a current director on ISPI's Board.
Interventions that Relate to Internal States
Rich Pearlstein, PhD, Manager of Professional Development, Population Leadership Program, Public Health Institute
Monday, April 10, 4:00-5:00 pm
The Human Performance Technology (HPT) gospel on changing human performance includes building skills, providing appropriate tools and environment, making expectations clear, giving appropriate feedback, and providing incentives. Other ways to change performance includes conducting rituals, visualizing desired performance, meditating, chanting, dancing, and many more. Some of these other ways are inappropriate in most workplaces. Some change performance in unpredictable ways. But all focus on changing "internal states," which, given HPT's strong behavioral roots, is usually regarded as terra non acceptus. If HPT is to encompass a wider range of practical, replicable interventions, it might draw on research relating to internal states.
 Pearlstein will describe some research and lead gentle experiential exercises to demonstrate the concept.
Trained in behavioral psychology, Rich has also been active in transpersonal psychology since the days he calculated ANOVA using Fridens and Monroematics. Currently, Rich develops performance improvement interventions for USAID Global Health. Earlier, he managed training at the U.S. Senate, was Director of Training Performance Improvement for the American Red Cross, and consulted on performance improvement to major private and Federal organizations. A former ISPI director, Rich has presented at 19 ISPI Annual Conferences.
Facilitating Versus Undermining Self-motivation: Autonomy Support and the Facilitation of Engagement in Organizations
Richard M. Ryan, Professor of Psychology, Psychiatry, & Education, University of Rochester
Sunday, April 9, 4:00-5:00 pm
Ryan will discuss the meaning of self-motivation, specifically how people can be highly motivated by intrinsic satisfactions, optimal challenges, and deep values. Despite its importance, self-motivation is a fragile phenomenon, easily undermined in contexts where external evaluation, rewards, controls, or competition are salient. In addition, he will discuss both recent research and practical wisdom on the promotion and maintenance of self-motivation in various organizational contexts--from schools to businesses to volunteer organizations, including issues such as
how (and how not) to use rewards, recognition awards, praise, and feedback to enhance motivation and
 well-being in organizational contexts.
Richard Ryan is a clinical faculty member whose research focuses on the effects of social contexts on human motivation, personality development, and well-being. His current research interests include: the acquisition and impact of materialism and other extrinsic goals in human development and culture; facilitation versus undermining of intrinsic motivation and self-determination; the determinants of subjective vitality and "energy;" and the sources of within-person variability in attachment, well-being, and life satisfaction. He is also involved in applied motivational research in the domains of health care, education, sport, religion, work, and psychotherapy.
Improvising Our Performance: "Faking It or Making It Better?"
Patricia Ryan Madson, Sr. Lecturer Emerita, Stanford University
Sunday, April 9, 4:00-5:00 pm
Improvisation can be seen as a metaphor for how we do things. To improvise one must set aside his or her script in favor of looking with fresh eyes at the situation, adopting a positive perspective (say yes), a cheerful tolerance for mistakes (say oops), and an eye for gratitude (say thanks). The study of improvisation, long the purview of theater and music, has come into its own as a methodology for encouraging things to happen spontaneously. In this interactive talk, Madson will share secrets from the study of improvisation that can be applied to performance issues as well as to daily life. The author of
Improv Wisdom invites you to enjoy the ride.
 Patricia Ryan Madson is a Senior Lecturer Emerita (Drama Department) from Stanford University where she was the winner of the Lloyd W. Dinkelspiel Award for Outstanding Innovation in Undergraduate Education. In 1996 she founded the Creativity Initiative at Stanford, an interdisciplinary alliance of faculty who share the belief that creativity can be taught. Patricia has taught Design Improv for the School of Engineering, and has been a guest lecturer for the Stanford Technology Ventures Program and for the Mayfield Fellows Program. She is the author of
Improv Wisdom: Don't Prepare, Just Show Up (Bell Tower, 2005). Improv Wisdom was chosen to be included in the Random House 2006 Freshman Year Experience catalogue, which will go to colleges and universalities around the country as suggested reading for their incoming 2006 freshman class.
Patricia's corporate clients have included Gap Inc.'s Executive Leadership Team, The Lucille and David Packard Foundation, the National Collegiate Inventors & Innovators Alliance (NCIIA), Hewlett-Packard, Digital Impact, IDEO, Sun Microsystems Japan Division, Extempo Systems, Apple Computers, Adobe Systems, and Price Waterhouse.
Improving Intercultural Communication
Dr. Stella Ting-Toomey, Professor, California State University & Dr. Leeva Chung, Associate Professor, University of San Diego
Monday, April 10, 4:00-5:00 pm
This session will offer you some hands-on tools to experience culture shock and intercultural communication bumps. It will help you to better prepare your clients to manage the potential emotional challenges that confront them as they cross cultural or system boundaries. Essential intercultural competence concepts will be used to debrief the communication collusion activities.
 Participants will be able to identify key concepts associated with culture shock, apply some mindful intercultural competence skills, and apply the give-and-take "flow" process of intercultural adjustment.
Dr. Stella Ting-Toomey is a Professor of Human Communication Studies at California State University, Fullerton. She is the author and editor of 15 books, most recently
Understanding Intercultural Communication (with Leeva Chung; Roxbury, 2005) and
The Sage Handbook of Conflict Communication (with John Oetzel; Sage, 2006). Stella is an experienced trainer in intercultural competence practice issues. She has designed and delivered training programs with Motorola, Eli Lilly, Cox Communications, and Kaiser Permanente, among others.
Dr. Leeva C. Chung is an Associate Professor of Communication Studies and Ethnic Studies at the University of San Diego. She is the co-author of
Understanding Intercultural Communication (with Stella Ting-Toomey) and has published her articles in communication journals. Leeva designs and teaches courses in intercultural issues such as ethnic identity, global teams, and competence using games and experiential education.
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