ISPI PerformanceXpress
the International Society for Performance Improvement Newsletter  

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Each monthly issue of PerformanceXpress contains exciting feature articles highlighting current developments and ideas in performance improvement, as well as regular columns written by dedicated professionals spotting trends, presenting Human Performance Technology (HPT) case studies, and delving into behavioral science. The columns are categorized by title below. You may view full issues of the newsletter by clicking on the Current and Past Issue links above, or read select columns: the choice is yours. It’s all here organized to give you quick access to the best online content for performance improvement professionals.
  

• Awards of Excellence
• CPT@Work
• Measurement Counts!
• Tidbits from Behavior Science
• TrendSpotters
• TrendSpotters Open Toolkit
• Must-Read Feature Articles

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To further enhance the value of the award and to ensure greater exposure of the program throughout the Society's membership and the profession, ISPI asked current Awards of Excellence recipients to contribute an article highlighting their projects.

Below are links to the archived articles:  

October 2005: Standalone WBT: How to Produce Effective, Learner-Controlled Web-based Training, by Carmen Taran, CPT, EdD

September 2005: Web-Based Training Development Specifications, by Judith A. Theobald, CPT, David B. Schultz, CPT, & William H. Taylor, CPT

August 2005: Outstanding Instructional Communication: Training Ain’t Performance, by Harold D. Stolovitch, CPT, PhD, and Erica J. Keeps, CPT

June 2005: Evaluating Training Programs -- Eight Modules, by Mary Lanigan

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Started in December 2004, the vision of CPT@Work: A place where anyone, any time, from any place, can go to find a case study of how a human performance technology approach to improving individual and organizational performance made a difference.

If you are a Certified Performance Technologist and would like to submit a story, contact Brian Desautels, CPT at briandes@jb2dperformance.com for more information.

Below are links to the archived articles:  

October 2005: Team-Management Relationships, Department of Local Government, by Christine Marsh, CPT

July 2005: Real Estate and Relocation Services Firm, by Howard B. Lewis, CPT, PhD

June 2005: Call Center Operation, Deregulated Electric Service Provider, by Paul Travalini, CPT

May 2005: HR Department, County of San Bernardino, CA, by Kevin Wilcoxon, CPT

April 2005: Southwest, Municipally-owned Energy Company, by Steven Price, CPT

January 2005: Midwest Credit Union, by Sally Lollie, CPT

December 2004: Introduction to CPT@Work

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This series of articles was contributed monthly from March 2002 to November 2004 by Carl Binder, CPT, PhD. The purpose of the column is to provide practical perspectives, strategies, and techniques for gathering, analyzing, and presenting measures of behavior, accomplishments, and business results as part of the practice of performance improvement.

Below are links to the archived articles:

November 2004:   Remembering a Measurement Giant: Ogden R. Lindsley (1922-2004)

October 2004:  Using High Fidelity Simulations to Certify Performance

September 2004:  The Dangers of Percent: An Example

August 2004:  Units of Analysis and Units of Measurement

July 2004:  The Power of Count Per Minute Measurement

June 2004:  How Often Can You Make a Decision?

April 2004:  The OBM Network: A Resource for Data-Based Performance Improvement

March 2004:  Metrics, ROI and Accomplishments (the missing element)

February 2004:  Why to Avoid Statistics

January 2004:  Counting One’s Own Behavior and Accomplishments

November 2003:  Measurement and “Research-based” Methods

October 2003:  A Challenge to Present Measurements to Colleagues

July 2003:  Why Do We Measure? And How?

June 2003:  Projecting Trends, or How I Got a New Consulting Gig

May 2003:  Building in Results Measurement from the Start

April 2003:  Learning is a Trend in Performance

March 2003:  Using Surveys and Questionnaires

February 2003:  Using the Right Graphs to Make Better Decisions

January 2003:  Graphing Results: Solution or Deeper Trouble?

December 2002:  Ch…Ch…Ch…Ch…Ch…Changes

November 2002:  Got Results? at ISPI 2003 and A Great Article

October 2002:  Things to Count in a Customer Call Center

September 2002:  Back to Basics

August 2002:  Making an Impact

July 2002:  Measurement and HPT Research

June 2002:   Got Results?

May 2002:  Deciding What Worked

April 2002:  The Dangers of Percent

March 2002:  Introduction to Measurement Counts!

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In 2005, Carl Binder, CPT, PhD, debuted this new monthly column that explores behavior science and shares how he find its principles helpful in understanding and addressing different types of performance challenges.  

Below are links to the archived articles:  

December 2005: Creating and Learning by Leaps and Bounds

November 2005: Let's Give Credit Where Credit is Due

October 2005: Matching Environments to Performance Requirements

September 2005: Where Did "Accomplishment-based" Come From?

August 2005: Who Cares About Probability of Response?

July 2005: Measuring the Probability of Response

June 2005: Consequences & Incentives: Taking the Context into Account

May 2005: It’s the Contingency, Stupid!

April 2005: Superstition…in Pigeons, People, and Organizations

March 2005: What is a Concept?

February 2005: The inaugural Tidbits article

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This article series, written by Carol Haig, CPT and Roger Addison, CPT, EdD, began in 2002. At its inception, the series consisted of quick takes on the trends in organizations that are driving performance in today’s business environment. As the column evolved, the focus changed from identifying the current trends to peeking into the future. Carol and Roger now ask their guests to predict what HPTers and the organizations we serve will encounter in the next few years.

If you have been spotting trends that may be of interest to the PX readership, contact Carol at carolhaig@earthlink.net or Roger at rogeraddison@earthlink.net.

Below are links to the archived articles:

September 2011: Qube Learning Platform, Featuring Andy Kimball

August 2011: Adaptive Business Case Framework, Featuring Matthew Donovan

July 2011: Aggressively S.E.T. Goals Assessment, Featuring Glenn Hughes

June 2011: Backyard HPT Researcher Model, Featuring Timothy Brock

May 2011: Triple Value Model, Featuring Joseph Fiksel

April 2011: Process Walk, Featuring Philip Kirby

March 2011: The Pyramid of Success, Featuring Andy Hill

February 2011: Tech and Design, Featuring Elliott Masie

January 2011: DOTMLPF, Featuring Jim Hill

December 2010: Happy Holidays

November 2010:Harvest 2010s

October 2010: Behavioral Systems Analysis Questionnaire, Featuring Lori Diener & Heather McGee

September 2010: FDA and Industry Standards & Guidelines Model, Featuring Pat Patterson

August 2010: HPT (Huge Personal Transitions) Featuring Barbara Gough

July 2010: Performance Constraint Analysis Model, Featuring William (Bill) Abernathy

June 2010: The Organizational SCAN, Featuring Vince Araujo

May 2010: Lesson Map of Instructional Activities, Featuring Guy Wallace

April 2010: Performance Improvement Career Checkup, Featuring Roger Addison

March 2010: Business Logic Model, Featuring Lynn Kearny

February 2010: Performance Maturity Model, Featuring Gary DePaul

January 2010: 2009 Recap

December 2009: Happy Holidays!

November 2009: Return on Expectations, Featuring Jim Kirkpatrick

October 2009: The Scenario-Based Learning Model, Featuring Ruth Clark

September 2009: 13 Management Practices That Waste Time & Money, Featuring Aubrey Daniels

August 2009: "Should" Enablers Chart, Featuring Rick Rummle

July 2009: The 8-Button Analysis Model, Featuring David Hartt

June 2009: the Leverage Finder, Featuring Klaus Wittkuhn

May 2009: Instructional Systems Design Model, Featuring Karen Medsker

April 2009: The Moxie Coefficient, Featuring Jim Hill

March 2009: SuperFrames™, Featuring Darryl Sink

February 2009: Integrating HPT, Featuring Willey Pullen

January 2009: Preview 2009

December 2008: Improving Performance -- It Isn't Magic, It's Science, Featuring Geary Rummler

November 2008: Supervisory Performance Model, Featuring Miki Lane

October 2008: Information Missing from Most Scorecards, Featuring Mark Graham Brown

September 2008: Things That Work, Featuring Jeanne Farrington

August 2008: Perceptual Position Model, Featuring Edward Muzio

July 2008: Team Self-Assessment, Featuring Jean Strosinski

June 2008: OPEX Strategy, Featuring Christian Vöelkl

May 2008: Pershing Performance Analysis Improvement Process, Featuring James A. Pershing

April 2008: Evidence-Based Evaluation Chain, Featuring Rich Pearlstein

March 2008: The Systems Input-Output Matrix, Featuring Ray Svenson

February 2008: ROI Job Aid, Featuring Ken Silber

January 2008: The GREATER Framework, Featuring Clare Elizabeth Carey

December 2007: What We Have Learned

November 2007: The Organizational Evaluation Process Inventory, Featuring Dawn Snyder

October 2007: RSVP+

September 2007: The GAP-ACT Model, Featuring Fred Nickols

August 2007: I³ Change Implementation Model, Featuring Lance Dublin

July 2007: Six Disciplines of Breakthrough Learning, Featuring Cal Wick

June 2007: The Multi-level Performance Framework, Featuring Mariano Bernárdez

May 2007: The Impact Evaluation Process, Featuring Ingrid Guerra-López

April 2007: Performance Analysis Worksheet, Featuring Roger Chevalier

March 2007: Performanced-based Management System, Featuring Carol Panza

February 2007: The Criterion-referenced Test Development Model, Featuring Sharon Shrock & Bill Coscarelli

January 2007: Planner and Sidekick Performance Support Model, Featuring Allison Rossett

December 2006: This Was the Year That Was

November 2006: The Performance Map

October 2006: The Organizational Elements Model, Featuring Roger Kaufman

September 2006: The TSA Performance Design Model, Featuring Michiel Bloem & Arnoud Vermei

August 2006: The GECKO Framework, Featuring Thom Haller

July 2006: The Optimizing Use of Resources Model, Featuring Klaus Wittkuhn

June 2006: The Cognitive Task Analysis Model, Featuring Rob Foshay

May 2006: The Operating Concept Model for Facilitated Mentoring, Featuring Margo Murray

April 2006: The Implementation Model, Featuring Judy Hale

March 2006: The Organizational Alignment Model, Featuring Don Tosti

February 2006: The Anatomy of Performance Framework, Featuring Geary Rummler

January 2006: The Performance Technology Landscape

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Please Note:  The articles below are Adobe PDF, JPG, or Microsoft Word or Excel files.  To access, please allow adequate time for these files to be downloaded to your computer. To save a file to your Desktop, right click on the link and select "Save As."

September 2011: Qube Learning Platform, Featuring Andy Kimball

August 2011: Adaptive Business Case Framework, Featuring Matthew Donovan

Adaptive Business Case Framework (jpg)

July 2011: Aggressively S.E.T. Goals Assessment, Featuring Glenn Hughes

S.E.T. Goals Assessment (png)

June 2011: Backyard HPT Researcher Model, Featuring Timothy Brock

Backyard HPT Researcher Mode (png)

May 2011: Triple Value Model, Featuring Joseph Fiksel

The Triple Value Model (png)

April 2011: Process Walk, Featuring Philip Kirby

Process Walk Worksheet (pdf)

March 2011: The Pyramid of Success, Featuring Andy Hill

John Wooden Pyramid of Success (pdf)

February 2011: Tech and Design, Featuring Elliott Masie

January 2011: DOTMLPH, Featuring Jim Hill

Doctrine, Organization, Training, Material, Personnel, and Facilities Model (ppt)

November 2010: Harvest 2010s

October 2010: Behavioral Systems Analysis Questionnaire, Featuring Lori Diener & Heather McGee

The Behavioral Systems Analysis Process (doc)

September 2010: FDA and Industry Standards & Guidelines Model, Featuring Pat Patterson

FDA and Industry Standards & Guidelines (PDF)

August 2010: HPT (Huge Personal Transitions) Featuring Barbara Gough

HPT (Huge Personal Transitions) Model (PDF)

July 2010: Performance Constraint Analysis Model, William (Bill) Abernathy

Performance Constraint Analysis Model (PDF)

June 2010: The Organizational Scan, Vince Araujo

Organizational Scan Model (EXCEL)

May 2010: Lesson Map of Instructional Activities, Guy Wallace

Lesson Map of Instructional Activities (JPG)

April 2010: Performance Improvement Career Checkup, Roger Addison

Roger Career Mind Map (PDF)

March 2010: Business Logic Model, Lynn Kearny

Business Logic Model (PDF)

February 2010: Performance Maturity Model, Gary DePaul

Performance Maturity Model (PDF)

November 2009: Return on Expectations, Jim Kirkpatrick

The Kirkpatrick Business Partnership Model (PDF)

October 2009: The Scenario-Based Learning Model, Ruth Clark

Scenario-Based Learning Model (PDF)

September 2009:13 Management Practices That Waste Time and Money, Aubrey Daniels

August 2009: "Should" Enablers Chart, Rick Rummler

"Should" Enablers Chart (PDF)

July 2009: The 8-Button Analysis Model, David Hartt

8-Button Analysis Model (JPG)

June 2009: The Leverage Finder, Klaus Wittkuhn

The Leverage Finder (PDF)

May 2009: Instructional Systems Design Model, Karen Medsker

Instructional Systems Design Model (JPG)

April 2009: The Moxie Coefficient, Jim Hill

The Moxie Coefficient (PDF)

March 2009: SuperFrames™, Darryl Sink

SuperFrames™ (JPG)

February 2009: Integrating HPT, Willy Pullen

Things That Work (Case Study)

January 2009: Preview 2009

December 2008: Improving Performance - It Isn't Magic, It's Science

November 2008: Supervisory Performance Model, Miki Lane

Supervisory Performance Model (JPG)

October 2008: Information Missing from Most Scorecards, Mark Graham Brown

Information Missing from Most Scorecards (PDF)

September 2008: Things That Work, Jeanne Farrington

Things That Work (PDF)

August 2008: The ROI Job Aid, Edward Muzio

Perceptual Position Model (PDF)

July 2008: Team Self-Assessment Tool, Jean Strosinski

Team Self-Assessment Tool (PDF)

June 2008: Operational Excellence (OPEX) Strategy, Christian Vöelkl

Operational Excellence (OPEX) Strategy (PDF)

May 2008: Pershing Performance Analysis Improvement Process, Jim Pershing

Performance Analysis Improvement Process (PDF)

April 2008: Evidence-Based Evaluation Chain, Rich Pearlstein

Evidence-Based Evaluation Chain (PDF)

March 2008: The Systems Input-Output Matrix, Ray Svenson

Systems Input-Output Matrix(Sample) (PDF)

Systems Input-Output Matrix(Template) (PDF)

February 2008: The ROI Job Aid, Ken Silber

Calculating ROI (PDF)

January 2008: The GREATER Framework, Clare Elizabeth Carey

The GREATER Framework (PDF)

November 2007: Organizational Evaluation Process Inventory, Dawn Snyder

Organizational Evaluation Process Inventory (PDF)

October 2007: RSVP+, Carol Haig & Roger Addison

September 2007: The GAP-ACT Model, Fred Nickols

GAP-ACT Model Article

August 2007: I3 Change Implementation Model, Lance Dublin

July 2007: Six Disciplines of Breakthrough Learning, Cal Wick

The 6Ds- Six Disciplines of Breakthrough Learning (PDF)
Six Disciplines Guide (PDF)
6Ds- Learning Transfer and Application Scorecard (PDF)

June 2007: The Multi-level Performance Framework, Mariano Bernárdez, CPT, PhD

Multi-level Performance Framework (PDF)
Aligning HPT Models: Performance Levels-Key Questions (PDF)

May 2007: The Impact Evaluation Process, Ingrid Guerra-López, PhD

The Impact Evaluation Process (PDF)

April 2007: Performance Analysis Worksheet, Roger Chevalier, CPT, PhD

Performance Analysis Worksheet (blank PDF)
Performance Analysis Worksheet (completed PDF)

March 2007: Performance-based Management System, Carol Panza, CPT

Performance-based Management System (PDF)

February 2007: The Criterion-referenced Test Development Model, Sharon Shrock, PhD,
and Bill Coscarelli, PhD

The Criterion-referenced Test Development Model  (PDF)
Article: Make the Test Match the Job  (PDF)
Article: The Two Most Important Things You Can Do to Improve Testing
in Your Organization  (PDF)

January 2007: Planner and Sidekick Performance Support Model, Allison Rossett, CPT, EdD

Planner & Sidekick Performance Support Model  (PDF)

November 2006: The Performance Map, Carol Haig, CPT, and Roger Addison, CPT, EdD

The Performance Map (PDF)

October 2006: Organizational Elements Model (OEM), Roger Kaufman, CPT, PhD

Organizational Elements Model (PDF)
OEM Application Exercise (PDF)

September 2006: TopSwimmingAmsterdam (TSA) Performance Design Model, Michiel Bloem
and Arnoud Vermei

TSA Performance Design Model (PDF)

August 2006: The GECKO Framework, Thom Haller

GECKO Framework (PDF)

Go to www.infodn.com/download/student. Select Tools and then link to Sample Planning Document. You will download a template that, when complete, can serve as your basic project plan.

July 2006: The Optimizing Use of Resources Model, Klaus Wittkuhn, CPT

Optimizing Use of Resources Model (PDF)
Plot Points: Use the plot points to help set project priorities. (PDF)

June 2006: The Cognitive Task Analysis Model, Rob Foshay, CPT, PhD

Cognitive Task Analysis Model (PDF) 

May 2006: The Operating Concept Model for Facilitating Mentoring, Margo Murray, CPT

Operating Concept Model for Facilitated Mentoring (PDF) 
Automotive YES Implementation (PDF) 

April 2006: The Implementation Model, Judy Hale, CPT, PhD

Implementation Model (PDF) 

March 2006: The Organizational Alignment Model, Donald T. Tosti, CPT, PhD

Organizational Alignment Model (PDF) 
Organizational Alignment Analysis Tool (PDF) 

February 2006: The Anatomy of Performance Framework, Geary Rummler, CPT, PhD

Anatomy of Performance Framework (PDF) 
Troubleshooting the Human Performance System (PDF) 
Human Performance Worksheet (PDF) 

Note: Models from Serious Performance Consulting According to Rummler, by Geary A. Rummler, published by ISPI, Copyright 2004.

January 2006: The Performance Technology Landscape, Roger Addison, CPT, EdD

Performance Technology (PT) Landscape (PDF) 

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Written by experts in the field, the following articles cover hot topics and the latest ideas in Human Performance Technology and are must-reads for all performance improvement professionals.

Below are links to the archived articles:  

January 2006: How Time Series Designs Work: Why They are Practical and Powerful, and Why You Should Care, by Dale M. Brethower, PhD 

December 2005: Are You Recognized for Your Work? Submit it to ISPI!

December 2005: Accountability--A Strategy for Improving Performance, by Mark Elliott, CPT and Greg Duffy

December 2005: Empowerment, Part Three, by Guy W. Wallace, CPT

November 2005: Empowerment, Part Two, by Guy W. Wallace, CPT

October 2005: Human Performance Technology: Focus on Innovation or Correction?, by Donald Tosti, CPT, PhD

September 2005: Empowerment, Part One, by Guy W. Wallace, CPT

June 2005: Exploiting Virtual Classroom Technology for Learning, by Ruth Clark, EdD

April 2005: Meaningful Metrics: A Consultant’s Perspective, by Cedric Loggins

February 2005: User-Centric Metrics Approach, by Tom Sehmel, CPT  

February 2005: Professional Practices Survey Part Two, by Jim Pershing, CPT, PhD, Kok Pun Foong, and Khe Foon Hew

January 2005: Professional Practices Survey Part One, by Jim Pershing, CPT, PhD, Kok Pun Foong, and Khe Foon Hew

January 2005: Role Sets as a Determinant of Learning Transfer, by William Dudeck, CPT

December 2004: Designing an Internal Performance Improvement Organization. Five Questions, by Jim Hill, CPT, & Rodger Stotz, CPT

December 2004: 10 Tips for Maximizing Measurement, excerpted from Effectively Managing Performance Measurement Systems, a benchmarking report published by APQC  

October 2002: Population Reports Publishes Issue on Performance Improvement

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