Bagel Barrel (aka Cracker Barrel)
Thursday, April 22; 8:30 – 10:00 am ISPI Signature Event! This fun and highly energetic tradition features roundtables hosted by experts in the field. Presenters deliver three, 20-minute presentations on topics of their choice. Between presentations, attendees enjoy a short break with complimentary refreshments before selecting their next topic. This format is repeated three times.
Confucius Says...
Brian Remer
"It is better to play than do nothing." So said Confucius in one of his lesser known quotes. It's sage advice for those in the field of performance improvement. Don't end your workshop by doing nothing. Play and perform up to the last minute! Bring your appetite and taste for playful nature of this famous Chinese philosopher. Learn a surprising technique to help participants summarize their learning, wrap-up the workshop, or end the day on a high note.
HPT Performance Thinking: The Wave of the Future
Carl Binder
This session provides a simple framework, and a wallet card job aid, to help you think and communicate with anyone--personal or professional--about what performance is and how we can improve it. You'll receive rapid-fire input about The Six Boxes Approach and then engage with the presenter and each other to explore how the essentials of HPT "performance thinking" can be brought into daily life with a few simple visual models and plain English words.
Developing an Evaluation Process Without Standards, Performance Data, or Resources
Carla L. Williams
Have you ever been expected to measure training results with virtually no performance criteria, performance data, evaluation software, or money? Where would you start? Is it even possible? This session will demonstrate how these limitations were overcome to provide level 1, 2, and 3 evaluation results for new hire training for a complex analyst position at a major financial institution.
Be a Better Boss - At No Cost
Clare Elizabeth Carey
These are tough times. Fear is rampant, not just in financial markets but also in workplaces. It's not easy being the boss during periods of churn and change. Since leadership sets the tone in an organization, leaders need to pay attention to the workplace dynamics. Bosses who communicate, control, and connect will enable employees to accomplish more during times of high anxiety. And best yet--being a better boss can be done without additional cost.
Capella Learners: How to Earn the CPT Certification
Corey Welch & Rose Noxon
ISPI's CPT certification can help your career by recognizing a high level of professional achievement, but you may have hesitated to submit the application. If you've completed a master's or doctoral program at Capella University in Training and Performance Improvement, you may be closer to earning the CPT than you think. Come hear how your best scholarly work may help streamline your application, and how you might qualify for a discount in the application fees.
How to Move Your Organization Beyond Level 1 Evaluation
Donna Whalley
How often has it happened that training participants have filled out "smile sheets" at the end of class, and then gone along their merry way? As long as they liked the class, why risk conducting further evaluation? And, isn't it expensive and time-consuming? Why rock the boat? This session will present the real-life example of how a large healthcare organization took the leap from 1 to 4...and what happened next!
Five Behaviors Needed When Talking with Executives and Clients
Gary DePaul
Talking with executives and clients is not the same as talking with managers, professors, supervisors, or line workers. When meeting with executives and clients, you need to change how you converse by attending to your behavior. In this session, participants will discuss how talking with executives and clients is different. The presenter will share five behaviors that can improve the outcomes of your interactions, which can improve partnering with these types of leaders.
Practical Applications of the Management Areas of Performance Model
Guy Wallace
This session will present a Management Performance Model used by the presenter in over 20 analysis efforts for ISD and HPT efforts, including efforts for Curriculum Architecture Design, Instructional Design, and the design of a Qualification/Certification system.
Sharing the "Write" Know-How through the Performance Improvement journal
Holly Burkett
Performance Improvement journal welcomes a variety of manuscripts, including practitioner viewpoints, case studies, "how to's," procedural frameworks, ready-to-use job aids and assessment tools, guidelines for research, updates on HPT trends, reviews of new books, and summaries of the contributions from major practitioners within the field. If you can share the "write" Know-How of HPT concepts, practical implications, or relevant applications of HPT principles, our readers want to hear from you! Help give your organization the recognition it deserves and remember...writing for PI journal earns you CPT credit!
Team performance meets Web 2.0: Supporting Collaborative E-learning Development
Lisette Reyes
A collaborative team effort to develop e-learning modules for a patient support portal will be described. Our approach to e-learning module development is grounded on rapid prototyping through web 2.0 technology. During the project, performance support of project management and e-learning module development assured clarity across disciplines and distance. Best practices to implement this collaborative approach within e-learning development will be discussed.
The Instructional Development Project Management Wheel - Your key to Success!
James Parry
Have you ever started an Instructional Development (ID) project without knowing who is supposed to do what? What happens when the goals of the ID Project owner and the development team are misaligned? Do you want to add another tool to your HPT/ID project toolbox for future reference? If you answered yes to any of these questions then this presentation is for you! Come see the benefits of the "ID Project Management Wheel".
A New Look: CPT Standards Design and Development
James Pershing & Yi-Chun Lin
A preview of the revised Certified Performance Technologist (CPT) standards: design and development. The revised standards are based on the findings of a research and development project by ISPI and Indiana University to validate and update the original CPT standards. In particular, the session will discuss the value, relevance, and applicability of the revised CPT standards. Participants will be introduced to new methods, models, tools, and processes under the revised CPT standards.
The Anti-Curriculum Approach to Developing Performance Consulting Skills
Jennifer Whitbeck & Sherry Engel
The development of a performance consulting capability is often the "brass ring" of maturing training organizations, but we seldom exercise a holistic view of human performance technology when we try to fill that performance gap. In this session, we will examine how one training department is trying to balance business value, adult learning theory, and performance needs as they roll out an "Anti-Curriculum" approach to building this critical capability.
The Human Performance Practitioner's Role in Helping Organizations Go Green
Jim Moseley
"Going Green" is the banner flag that business, industry, healthcare, education, and other sectors are waving today. And the future is now. Is there a role for human performance practitioners to play in the green challenge? You bet there is! Come to explore what human performance technology can contribute to green practices.
Measuring Confidence: The Missing Link in Performance Improvement
John Wilkinson
Performance improvement is about behavior improvement, yet often confused with knowledge improvement--i.e., better knowledge = better performance. Missing in this equation is confidence to take correct actions that are appropriate and productive. This session will demonstrate the essential link between knowledge and confidence.
What Have You Done For Me Lately? (Conducting an Executive Business Review)
Kathy Glynn
You toil in the organizational trenches assessing, analyzing, and designing performance-based solutions. But do the strategic leaders know the value you've contributed to their organization? Come and learn first-hand how one performance consultant demonstrated the value of the learning organization to corporate leaders by conducting executive business reviews. Get the tools used and process followed to unleash the power behind this concept.
Yes, And! Enhancing Communication and Creativity through Improv
Kat Koppett
Improvisers are a special breed of performers who make up scenes, songs, stories, on-the-spot, based on the desires of their audience, and what is needed in the moment. In this playful, experiential and practical session, participants will explore the foundational secret of the improviser, and immediately enhance their abilities to generate ideas, build trust, problem-solve and inspire.
Adding Simulation to your Human Performance Improvement "Toolkit"
Ken K. Westerlund, Peter Kincaid, & Jennifer Westerlund
Historically, some fields (e.g., aviation) have used simulation as an important tool to achieve human performance. As the cost of computing power decreases, simulation is now finding its way into other fields. Matching the most efficient type and category of simulation to meet specific performance needs is a specialized skill and requires HPT professionals who can effectively design and employ simulation. The types of simulations available and the skills needed by these professionals will be presented.
Rapid Job Task Analysis in JetBlue Airways' Operations Center
Kimfong (Jason) Lei
The systems operations center of an airline is like the nerve center of a body. Performance in the center affects how well the rest of the system operates. Learn how, when tasked with analyzing the core roles of this critical center in a period of 3 weeks, a cross-functional team came together to create and implement a robust process that resulted in the re-design of JetBlue's System Operations Center. The process, tools, experiences, successes, and challenges will be shared.
Capturing Impact, Getting to the Business
Martin E Zink SPHR, CPT
This session will focus on a solution neutral approach. Through active listening and guided conversation focused on your client's business goals, you will build credibility and together with your client be able to identify meaningful metrics to quantify the performance gap.
SCORM: What is It and Why Would I Use It?
Rebecca Bodrero
The term "SCORM" is being heard more and more in the e-learning industry. So just what is this Sharable Content Object Reference Model (SCORM) and when would an organization use it? This session will define and explain SCORM. Discussion will include when and why to use SCORM and the benefits of SCORM.
Performance Architecture
Roger Addison & Carol Haig
The Performance Technology Landscape model is the basis of Performance Architecture. We'll explore the model as both a framework for achieving organizational results and as a guide for users. Next, we'll focus on how performance at three levels--Worker, Process, and Organization--impacts results, and show how to successfully scale performance improvement activities for any project or initiative. Finally, we'll showcase the power of the four RSVP Standards in their role in Performance Architecture.
Strategic Impact Mapping: Re-inventing Your Organization to Meet Business Goals
Scot Lambert
We've all heard of Impact Mapping and its application as part of High Impact Learning System (HiLS). Come hear how this tool was used to help transform a manufacturing quality organization into a customer-centric group focused on improving the customer experience. Learn how the presenter applied a variation of this familiar tool, strategic impact mapping, to help his client restructure the organization, re-define job roles, and re-align people to the appropriate job roles.
Knowledge and Performance Micro-systems (teams): A Case Study
Scott Schaffer
Project teams function as micro-systems within the larger organizational structure. How do micros-systems develop and share knowledge? How is knowledge development supported as they perform? A case study of a team at work solving a problem in a hospital setting is shared. Key enhancers to excellent performance will be described to illustrate how knowledge is created and shared. Implications for knowledge management and performance support system design are discussed.
A New Look: CPT Standards Implementation and Evaluation
Serdar Abaci & Yeol Huh
A preview of the revised Certified Performance Technologist (CPT) standards: implementation and evaluation. The revised standards are based on the findings of a research and development project by ISPI and Indiana University to validate and update the original CPT standards. In particular, the session will discuss the value, relevance, and applicability of the revised CPT standards. Participants will be introduced to new methods, models, tools, and processes under the revised CPT standards.
A New Look: CPT Standards Results and Adding Value
Shameem Farouk & Minjing Duan
A preview of the revised Certified Performance Technologist (CPT) standards: results and adding value. The revised standards are based on the findings of a research and development project by ISPI and Indiana University to validate and update the original CPT standards. In particular, the session will discuss the value, relevance, and applicability of the revised CPT standards. Participants will be introduced to new methods, models, tools, and processes under the revised CPT standards.
A New Look: CPT Standards Needs Assessment and Cause Analysis
Simone Symonette & Zihang Shao
A preview of the revised Certified Performance Technologist (CPT) standards: needs assessment and cause analysis. The revised standards are based on the findings of a research and development project by ISPI and Indiana University to validate and update the original CPT standards. In particular, the session will discuss the value, relevance, and applicability of the revised CPT standards. Participants will be introduced to new methods, models, tools, and processes under the revised CPT standards.
The Magic of HPT
Sivasailam "Thiagi" Thiagarajan
This is the 12th time that I'm repeating this popular session (but with brand new magic effects). Begin as a spectator and transform yourself into a magician. The objective of this session is to learn a few startling tricks and incorporate them in your training sessions and presentations. Learn 25 different uses for magic and add this technique to your HPT toolkit.
Use 3+1 Feedback to Build Credibility and Improve Performance
Sonia Di Maulo
Are you a manager, supervisor, part of a team, parent, or in a relationship? Does your feedback inspire or create self-doubt? Do you feel compelled to give all your feedback all at once? Do you feel inspired after others give you feedback? Use the 3+1 Feedback Strategy to build morale, recognize (celebrate) 3 employees' strengths, and improve performance 1 small chunk at a time.
PT Jazz: An Alternative to Classical HPT Assessment
Steven Kelly
A quick introduction and overview to an alternative model for conducting performance assessments. Built on techniques adopted from the intelligence profession, it provides a method for the experienced HPT practitioner for conducting a high quality assessment and developing valuable recommendations when time or resources are limited.
A New Look: CPT Standards Systems View and Partnering
Sung Pil Kang & Dabae Lee
A preview of the revised Certified Performance Technologist (CPT) standards: systems view and partnering. The revised standards are based on the findings of a research and development project by ISPI and Indiana University to validate and update the original CPT standards. In particular, the session will discuss the value, relevance, and applicability of the revised CPT standards. Participants will be introduced to new methods, models, tools, and processes under the revised CPT standards.
Coaching for Employee Engagement and Talent Development
Terence Traut
How do you engage your employees in these challenging times? How do you develop talent when training budgets have been annihilated? Developmental coaching is THE way to engage and retain talent AND develop even higher levels of performance. Managers are key to developing talent and eliciting discretionary performance from employees, and coaching is their tool. In this session, you will learn what developmental coaching is and how to implement a coaching initiative in your company.
Building In-house HPT Professionals: JetBlue AME Certification
Teri Schmidt
Learn how the JetBlue University's Assessment, Measurement, and Evaluation (AME) team worked to proliferate the culture of evaluation and develop in-house HPT Professionals by creating an internal certification program. This discussion will introduce the development process, the components of the program, how it has benefitted JetBlue University, and how it links to ISPI's Certified Performance Technologist certification.
Goldilocks in a Cinderella World: Rightsizing Your Learning Programs
Tom Eucker
This session will explore what is known about effective learning program size and the problems associated with programs that are not the right size and poorly designed to meet the expectations of the learner and the organization. A fairy tale analogy will be used to compare the prevalent and common mental model for learning with a more relevant and appropriate way of thinking about learning program design.
Improve with Improv: Non-Flaky Improvisation Activities for Business Applications
Tracy Tagliati
Have fun in this interactive session as you learn and play a variety of improv games that will show how to use improv to improve your business performance. Think about it! External environmental forces compel businesses to change quickly. To be effective you need the ability to develop lightning-fast problem-solving skills just to keep up. Each 20-minute sessions will feature different improv games that apply to a variety of business topics.
The Importance of Courage in Leading Change: Creating Courageous Organizations
William Seidman & Rick Grbavac
Courage is one of the most important characteristics of a change leader. There are so many pressures and forces that create resistance to change that a leader must be courageous to see a change to completion. In particular, the leader must have the courage to continue a change while keeping the business running. This session discusses work with several levels of management and how people were guided to become courageous proponents of change. |