A Human Performance Technology (HPT) Institute
Principles and Practices of Performance ImprovementFriday, April 8 & Saturday, April 9, 2011
8:30 am to 8:00 pm -- Room: TBDThe Principles and Practices of Performance Improvement Institute is the premier learning event for those ready to acquire the performance consulting mindset so critical in today's business climate. Guided by expert instructors/facilitators, participants are immediately engaged in a learning experience that models the very techniques it presents. Workplace examples and collaborative analyses of case studies pull participants into active problem solving, as they learn the foundations of performance improvement. The program demonstrates proven tools and techniques in use in the performance improvement arena today. Participants will apply the skills of performance consulting and the techniques introduced in this workshop to diagnose performance improvement opportunities and prescribe strategies and tactics to address them. Takeaways include models, best practices, resources and a network of colleagues with a broad array of expertise. The program includes: Performance Objective
Principles and Practices of Performance Improvement will teach you the Human Performance Technology process and the application of performance consulting skills and tools to analyze a workplace performance problem, present solutions and evaluate your results.
You Will Learn To: - Define Human Performance Technology.
- Define performance and describe how to apply the HPT model to improve performance.
- Apply the Total Performance System to identify performance issues.
- Conduct a Gap Analysis to compare desired performance to actual performance in order to identify performance gaps.
- Identify possible causes of performance gaps.
- Prescribe appropriate interventions that could eliminate performance gaps.
- Identify levels of performance evaluation and the types of data that each level yields.
"It's the best [workshop] I've been to in my civilian career. As far as I am concerned, this is the workshop to attend for anyone trying to get their arms around what performance consulting is all about."
"The workshop was long on practical application and short on theory. The knowledge, experience, and real-world examples [the faculty] provided greatly enhanced the learning experience."
"Bravo Zulu!" Debbie Titus
Performance Consultant
WGP Leadership, Learning, & Performance
Program Topics Include: You Will Participate In: - Case Studies
- Group Discussion
- Skill Practice
Continental breakfast and lunch are served on both days. Dinner is served on April 8. The course cost includes these meals.
Level: Basic/Intermediate Registration Fee: Member Rate: $ 1299 | Nonmember Rate: $ 1499 To register, please use the conference registration form or online conference registration. |
CPT Certification Workshop: Preparing for the CPTFriday, April 8 & Saturday, April 9, 2011
8:30 am to 5:00 pm -- Room: TBDWhether you work primarily in instructional design, technical documentation, process improvement, or performance consulting, this workshop will show you how the CPT can help you prove that your work adds value to your clients. During this workshop you will get an overview of the standards on which the Certified Performance Technology (CPT) is based, the certification process, and how the credential came about. As a result, you will gain a deeper understanding of the standards and the criteria for achieving the CPT. You will engage in exercises where you will apply a reviewer's checklist to sample applications. You will see examples of well-documented applications and reviewers' feedback on some that did not meet the standards. You will also use a self-assessment guide to determine your readiness to apply for the certification. Participants will be able to: - Understand the value of the CPT certification to them and their organization.
- Better evaluate their work and the work of others.
- Assess their readiness to apply for the CPT designation.
- Develop a plan for their professional growth.
All applications for the CPT designation are subject to the regular peer evaluation process. For more information, contact us at certification@ispi.org. The CPT application fee is included in the price of the workshop.
Registration Fee: ISPI Member Rate: $1,295 | Non-Member Rate: $1,495 To register, please use the conference registration form or online conference registration. |
Saturday, April 9, 2011
8:30 am to 5:00 pm Registration Fee: Conference Attendee or Member Rate: $ 395
Non Member, Non Conference Attendee: $ 445
A Systems Approach to Training
Adelee Mirelez, & Lisa Jasper, CPT, Insperity (formerly known as Administaff)
Adelee.Mirelez@insperity.com and Lisa.Jasper@insperity.com
Workshop Code: WSA
Have you ever been provided a training solution to a problem before you even started your diagnosis? Stakeholders, wanting to see results now, use training as a quick solution without addressing the problems. Taking a systems approach to performance problems ensures gaps are accurately identified and solutions are effectively aligned with organizational strategy. In this workshop, participants will use a systems approach by working through real-life examples and experiences to accurately diagnose performance problems.
Workshop attendees will be able to: De-fuse training demands to address performance problems. Define and use a systems approach to performance problems. Conduct a performance analysis using seven distinct system components.
Track: ANL
Audience: Beginning
An Introduction to Six Boxes® Performance Thinking
Carl Binder, The Performance Thinking Network
carlbinder@sixboxes.com
Workshop Code: WSB
The simple models and plain language of The Six Boxes® Approach can drive rapid communication about performance and accelerate improvement across all levels and functions in an organization, addressing performance challenges great and small. This workshop teaches elements of Six Boxes "performance thinking" for team alignment, needs analysis, best practices initiatives, implementation planning, training support, leadership and management development, and other performance improvement efforts. It introduces language and concepts that participants can start to apply immediately.
Workshop attendees will be able to: Use the Performance Chain to link behavior to results and identify needs and opportunities. Create systemic performance improvement plans and programs using the Six Boxes Model. Achieve optimal ROI by integrating both training and non-training components. List opportunities from your own work where this approach could have a significant impact. Better communicate with colleagues and stakeholders about performance and its drivers.
Track: All
Audience: All
Strategically Thinking Outside the Box
Suzanne J. Ebbers, PhD, LuminEssence Change by Design
ebbers@changebydesign.us
Workshop Code: WSC
Tired of change that doesn't really change? Interested in problem-solving that produces sustainable solutions? Frustrated with organizations guessing how to fix a problem? Look no further! The science of performance can join with innovative thinking to build strategic solutions that don’t just address symptoms. This workshop applies Roger Kaufman's MegaPlanning strategic thinking framework to designing sustainable solutions. Through fun, everyday scenarios, and personal application activities, you will take home a powerful "outside the box" tool.
Workshop attendees will be able to: Identify a problem in terms of "gaps in results". Determine a problem’s building block contributing factors. Identify and SWOT a mission objective. Determine essential solution criteria and build a tailored, comprehensive solution to any identified problem. Determine the costs and consequences of solution implementation.
Track: PTI
Audience: Intermediate
Constructing Level Two Evaluation and Certification Systems: Technical and Legal Guidelines
William Coscarelli, Shrock and Coscarelli & Sharon Shrock, Southern Illinois University
coscarel@siu.edu
Workshop Code: WSD
Improving human performance requires that performance be measured. In response to demand from customers, certification of competence to provide a service or to use or maintain a product is increasingly a norm. Performance Technologists can add testing expertise to the value they offer their organizations, even if they have no formal prior training in measurement. This workshop provides an overview of current practice in creating and documenting practical and defensible performance assessments.
Workshop attendees will be able to: Decide what to test. Determine the best item types for Level Two or Certification Assessment. Tell if a test measures what it purports to measure. Decide what cut-off scores for mastery should be. Document the test for legal defensibility
Track: AEM
Audience: All
Instructional Design: Reinforcing Fundamentals and Providing Advanced Skills
Darryl Sink, Darryl L. Sink & Associates, Inc.
darryl@dsink.com
Workshop Code: WSF
This workshop will help participants gain fundamentals and advanced techniques in instructional design. Participants will come away with specific tools they can use right away back on the job. The workshop provides an opportunity to apply what is learned to a project of their own. It focuses on the practical aspects of developing training and educational programs. Join us for a performance-based and business results oriented program.
Workshop attendees will be able to: Take-away a practical approach, specific procedures, and skills for designing performance-based instructional programs. Develop a module on one of their own training topics created with feedback in the workshop. Receive a 122 page participant's guide with key points to remember, examples, many job aids including templates to help them apply what they have learned back on their job.
Objectives and Associated Participant Benefit/Purpose (Please note that 80% of the objectives are at the application level or higher): Identify the business needs and drivers. (First things first or where to start.) Generate a content/task analysis related to the program goals. (I need to figure out what content is necessary and sufficient to meet the program or course goals.) Write key and enabling learning objectives using the content/task analysis. (I need to establish targets for the learners and the training program to provide direction.) Develop procedures to test the key and enabling objectives including selected response test, constructed response test, and checklist. (I need to know if they learned what was intended.) Develop your lessons/modules using an eight-step lesson design. (I need a plan to get the learners from where they are to where they need to be to do their job and meet the business need.) Select and/or design learning activities including authentic practice, case studies, role-plays, and other involvement activities for your program. (I need to make the learning experience is engaging.) Develop a plan to conduct try-out and revision cycles of your training programs following research-based strategies. (I need to know if this program really worked with the target population and if not, how it can be revised to be more effective.)
Track: INI
Audience: Intermediate
Performance Improvement Consulting: Ideas, Models, and Tools
Roger Chevalier, CPT, PhD, Improving Workplace Performance
rdc@sonic.net
Workshop Code: WSG
This workshop equips consultants with state-of-the-art information for improving individual and organizational performance by providing ideas, models, and tools necessary to systematically consult with clients. The workshop is based on three sessions selected as Encore presentations at past annual ISPI conferences and on Roger's award-winning book entitled, A Manager's Guide to Improving Workplace Performance. Participants will have the opportunity to use what they have learned in a highly interactive skill practice.
Workshop attendees will gain greater insight and skills in: Using a structured performance consulting process. Identifying performance shortfalls. Determining the underlying causes for these shortfalls. Selecting appropriate interventions to improve performance. Managing the change process and evaluating the results.
Track: HPT
Audience: Intermediate |