|In 2011, ISPI is offering you an opportunity to dig a little deeper into the content and learn from distinguished theorists, researchers, and practitioners. Each afternoon, starting on April 11, you will have the chance to participate in one of four concurrent workshops.|
Monday, April 11, 2:45-5:45 pm
The Executive's View: Managing Organizational Performance
Moderator: Lory Lanese, Intel
Panelists: Carl A. Davenport, Director, Silicon Operations/Product Development Engineering for Embedded Intel-Architecture, Intel, Gregory Nell, VP Workforce Readiness, Lowe's Companies, Inc., Carlos Perea, President & CEO, MIOX, Dave Ruiz, President, Florida District, UPS, Marie Sullivan, President & CEO, Arizona Women's Education and Employment, Inc.
Have your questions answered directly from the executives who believe in and use HPT--even if they don't call it that! The panel will share experiences and perspectives on how they are leading performance excellence in a holistic, systematic manner. Panelists are executives who understand that employees are the source of both organizational results and vision, and practice what they preach with help from professionals like you. The emphasis of the discussion will be on what, from the C-level perspective, internal and external practitioners of HPT must accomplish in order to add maximum value. Hone the focus of your work by hearing from those who own responsibility for client outcomes...and control client purse strings.
As a member of the audience, you will have an opportunity to submit your questions, which will be selected by the moderator and presented to the panel for discussion. New this year, you'll also get to interact with select executives in small groups, where you will learn more about the projects they consider most important, and about what factors encourage them to choose one performance improvement project over another. You will leave with an increased understanding of performance as viewed by the senior business leaders who are your end customers, and perhaps some new thoughts about the broader purpose of your own work.
First Things Even Faster: Analysis in a High Tech World
Allison Rossett, CPT, EdD, Professor Emerita of Educational Technology, San Diego State University
In the past, instructors made adjustments to their teaching if it students weren't connecting with the material. These days with so many virtual learning environments, how do instructors analyze and individualize learning? Using performance analysis, this workshop will take up how exactly to deliver the right programs to the right people in the right ways taking into account the latest technology. Based on Allison's award-winning book, First Things Fast: A Handbook for Performance Analysis, attendees will learn how to gather information, enhance instructional decisions, and better understand how technology delivery fits in.
Predictive Evaluation: Ensuring Training Delivers Business and Organizational Results
Dave Basarab, Founder, V.A.L.E. Consulting and Marguerite Foxon, Founder, Performance Improvement Consulting
Are you constantly battling to show and justify the value training is bringing to your organization? Do you need to link training with the value it produces for your company? If you answer yes to either of these questions, this workshop is for you. Learn an innovative approach to evaluation: Predictive Evaluation. Using a case study from a Fortune 100 company, learn how to conduct your own Predictive Evaluations.
The Technology of Performance Technology: DoD's Digital Age Leadership
Thomas Archibald, Director of Operations, ADL Initiative, Department of Defense
This workshop introduces the Department of Defense's Advanced Distributed Learning (ADL) Initiative within the context of human performance technology. ADL focuses specifically on training solutions which equip today's warfighter with appropriate performance interventions in theater. The presenters will demonstrate and discuss the intersection of instructional/performance-centered design and technology. Several breakout and brainstorming sessions regarding the impact of emerging technologies on providing the human-centered performance interventions will provide a futures-focus where the participant's voices will be heard.
Tuesday, April 12, 2:45-5:45 pm
Learning 2.0 and the Knowledge Revolution: Implications for Training and Performance
Marc Rosenberg, CPT, PhD, Principal, Marc Rosenberg and Associates
This workshop will enable practitioners, managers, and learning leaders to think differently about how new technologies and approaches, including web 2.0, informal learning, and social media are game-changers not just for training and e-learning, but for HPT as well. Integrating these innovations into a comprehensive strategy--Learning 2.0--makes them easier to understand, articulate, and sell in organizations striving to improve their ability to manage intellectual capital, train employees and customers, and drive performance improvement.
Strategic Intelligence: a Conceptual System of Leadership for Change
Tim Scudder, President, Personal Strengths Publishing
What do leaders of sustainable change actually do? How does a leader's philosophy affect their organization and the people they lead? How can a leader of resistant followers build trust and gain willing collaborators? How can systems thinking be taught to leaders? This engaging workshop will explore the answers to these questions to help participants identify ways to improve the system of leadership within an organizational context. The presenter will discuss the importance of developing and communicating a philosophy of leadership to create a compelling vision that goes beyond financial goals to include an organization's contributions to a better future.
Surviving Troubled Times: Five Strategies for Training Professionals
Steven W. Villachica, Associate Professor, Boise State University and Donald A. Stepich, Associate Professor, Boise State University
The current economic downturn is an opportunity for human performance technologists to focus on improving the value they provide to their organizations. Whether you're a novice or a seasoned practitioner, this fun, fast-paced, and interactive workshop will show you how to align performance improvement efforts with business goals, use training programs to address skill gaps, craft instructional objectives that describe exemplary job performance, create sound training programs that promote learning and transfer, and collaborate with others to promote transfer in ways that improve performance. Participants will leave with a set of job aids to help implement these strategies in the workplace and be well on their way to becoming an even more important performance partner within their organization.
Working Together While Apart: eCollaboration for a Virtual Workforce
Marci Paino, Director of Learning Services, S2 Learning, Ltd.
Virtual teams have become a standard in today's modern workforce. Companies are empowering its employees to work remotely and collaborate with colleagues, clients, and management worldwide. How do these teams communicate, work together, and succeed? We'll examine different types of virtual teams, their best performance practices, and popular tools and technology used. Case studies will provide real-world examples of current best practices.
Wednesday, April 13, 1:30-4:30 pm
Calculating Return on Investment in Workplace Learning & Performance
Harold Stolovitch, CPT, PhD, Emeritus Professor, Université de Montréal & Principal, HSA Learning & Performance Solutions LLC
Virtually all organizations that invest in workplace learning and performance activities cry out for some form of demonstration of bottom-line impact on organizational results. Despite this, very few organizations actually calculate the return on investment of their training/performance support ventures. This interactive workshop will use real-world examples to show exactly how to calculate worth, document a return on investment, and determine the payback period for attendees' own performance improvement projects. The presenter will share the rationale and key principles so that performance improvement practitioners will have what is needed to build a business case for their efforts by demonstrating results in bottom-line terms.
Performance Architecture: The Worker, Work, and Workplace
Roger M. Addison, CPT, EdD, Chief Performance Officer, Addison Consulting; Carol Haig, CPT, Principal, Carol Haig and Associates; and Lynn Kearny, CPT, Performance Consultant, Lynn Kearny and Associates
What makes one performance improvement solution produce promised results, while another falls short or fails utterly? Often, we discover the driver of a performance issue but not its point of origin, and treat a symptom rather than the cause. Share our 85+ years of collective wisdom as we explore the three organizational levels--Worker, Work, and Workplace--and learn to pinpoint the source of a performance issue. Try out helpful tools for each level, and create well-targeted solutions that deliver results every time.
Understanding and Managing Human Performance in Different Contexts and Globally
Klaus Wittkuhn, CPT, President, Performance Design International and Luise Schneider, CPT, General Manager, Performance Design International
Human performance depends on a number of variables that constantly change their importance dependent on the specific work context (company, culture) and on their own interdependencies. Therefore, performance improvement practitioners must know the context, the variables, and how they are interrelated to best analyze and implement performance improvement initiatives. They also have to be able to adapt the system culturally to meet the needs of diverse cultures throughout the world. Participants will gain a thorough understanding of performance-dependent variables at this workshop to enable them to systematically analyze and design context-specific performance systems that empower people to make full use of their potential in the workplace.
Roger M. Addison
Dr. Roger M. Addison, CPT, is an internationally respected practitioner of Human Performance Technology (HPT) and performance consulting, and is the founder of Addison Consulting. Roger is a past president of ISPI and received ISPI's highest award, Member for Life. He is the recipient of numerous other ISPI awards including the Gilbert and Outstanding Communication. As an international delegate, Roger has presented and worked in North America, South America, Asia, Europe, Africa, and the Middle East. Roger is on the faculty of the ISPI Principles and Practices Institute.
Dr. Thomas (Tom) Archibald is the Advanced Distributed Learning (ADL) Initiative Co-Lab Hub Director of Operations for the Department of Defense. In this position, under the direction of Dr. Kristy Murray, Tom is responsible for the management and execution of the ADL Co-Laboratory Hub and partnership lab projects. He assists in providing direction for the development and refinement of the Sharable Content Object Reference Model (SCORM®) and for the continued expansion of the ADL Initiative.
Dave is an expert in training evaluation and learning transfer, and has held numerous senior executive learning, development, and teaching roles at Fortune 500 companies: Motorola University, Ingersoll Rand where he developed their global Leadership College, Pitney Bowes where he led the sales training function, and NCR where he was head of course design, development, and invented the company's training evaluation process which was implemented worldwide. Dave is the author of two books in the field, including Predictive Evaluation.
Dr. Marguerite Foxon is a highly respected performance improvement specialist who has nearly 30 years of experience in managing small and large-scale evaluations and designing and delivering management and leadership development programs in many countries. Prior to establishing her own consultancy in 2006, Marguerite was with Motorola as the global manager for leadership development and evaluation for 13 years. Prior to that, she was for several years the national director of education for Price Waterhouse Coopers in Australia, with additional responsibility for Papua New Guinea, Indonesia, and the Pacific. She is the co-author of several books and book chapters, her most recent being, Evaluator Competencies.
Carol Haig, CPT, leads Carol Haig & Associates, using her HPT expertise to help companies align their workers, work, and workplaces to improve employee performance. Carol specializes in organizational analysis and project management. An ISPI presenter for more than 20 years, she has received ISPI's awards for: Outstanding Organization, Outstanding Instructional Product (twice), Distinguished Service (twice), and Outstanding Communication. Carol is a past Director of ISPI and is on the faculty of the ISPI Principles and Practices Institute.
Lynn Kearny, CPT, a human performance consultant for over 25 years, is a past winner of the ISPI Outstanding Instructional Product and Communication Awards. She works with organizations to solve human performance problems. A past ISPI Board member, she is co-author of both Performance Architecture and Organizational Intelligence (Pfeiffer 2009) and contributes to the HPT Handbooks. She specializes in graphics that help people grasp new ideas quickly, and is known for hands-on, skill-building conference sessions.
Marci Paino, Director of Learning Services at S2 Learning, Ltd., earned her Master's degree in Educational Technology from San Diego State University and her Bachelor's degree from Ithaca College. She has been active in ISPI since 2005 working on the 2009 Conference Committee, chairing the Emerging Professionals Committee (EPC), and earning 2009 and 2010 Presidential Citations. Marci is a published author and has presented at ISPI's THE Performance Improvement Conference and Chief Learning Officer Symposium.
Marc J. Rosenberg, PhD, CPT (www.marcrosenberg.com) is a leading management consultant, speaker and educator in training, e-learning, knowledge management, and performance improvement. He has written two best-selling books, E-Learning and Beyond E-Learning. His monthly column, "Marc My Words," appears in the eLearning Guild's Learning Solutions e-magazine. An ISPI member for 30 years, Marc is a past international president, has contributed to many ISPI publications, and has spoken at more than 50 ISPI conferences and events.
Dr. Allison Rossett, long time Professor of Educational Technology at San Diego State University, is in the Training magazine HRD Hall of Fame, and was honored by selection as an ISPI Member-for-Life. Allison co-authored Job Aids and Performance Support: Moving from Knowledge in the Classroom to Knowledge Everywhere in 2007 and a brand new edition of First Things Fast: A Handbook for Performance Analysis, published in 2009. She has authored numerous articles on e-learning, blended learning, and learner engagement and is the author of four award-wining books.
Luise Schneider, CPT, is a General Manager at Performance Design International in Bonn, Germany, where she leads performance improvement projects in Europe, Asia, and the U.S. for governments, business, and private companies. Luise works with Klaus Wittkuhn to create globally applicable tools that enable professionals to follow performance improvement principles without having a strong background in HPT. Luise served on the Conference Committee for the 2007 ISPI conference with IFTDO in San Francisco, was a founding member of the Volunteer Committee, a co-chair of the ISPI conference in 2009 in Orlando, and is now ISPI's International Director. She has written articles on performance improvement and training for German, Japanese, other international publications.
Tim Scudder, CPA, is the President of Personal Strengths Publishing, Inc. He is a lifetime member of ISPI and has led many highly-rated pre-conference workshops. He has consulted with the organization development, training, and human resources departments of many corporate, government, and military organizations. He is the author or editor of several experiential training and development programs, including SDI Certification, and Becoming a Leader We Need with Strategic Intelligence (with Michael Maccoby).
Donald A. Stepich
Don Stephich is an Associate Professor of Instructional and Performance Technology (IPT) at Boise State University and has taught courses on instructional design for 18 years at Northeastern Illinois University, Purdue University, and Boise State University. His research interests include the use of instruction to develop professional expertise, especially among instructional designers. A member of ISPI and ASTD, Don is a frequent presenter at professional conferences. He completed his doctorate in education at Purdue University.
Harold D. Stolovitch
Harold D. Stolovitch, PhD, CPT, is an Emeritus Professor, Université de Montréal. Has authored 13 books and 200+ articles and book chapters on workplace learning and performance. He has won numerous awards including the 2001 ISPI Distinguished Professional Achievement award, ISPI Member for Life, 2003 Canadian Society for Training and Development highest award for Lifetime Achievements, 2004 ASTD Outstanding Research Award for work on Incentives, Motivation and Workplace Performance, and five ISPI outstanding publications awards. He has been an ISPI encore speaker 7 times.
Steven W. Villachica
Steven W. Villachica, CPT, is an Associate Professor of Instructional and Performance Technology (IPT) at Boise State University. His research interests include leveraging expertise in the workplace and an NSF grant to increase engineering faculty's use of research-based instructional practices. A frequent conference presenter and member of ISPI and ASTD, Steve co-authored chapters on cognitive task analysis and performance support that have appeared in three HPT handbooks. He completed his doctorate in educational technology at the University of Northern Colorado.
Klaus D. Wittkuhn
Klaus D. Wittkuhn, CPT, is President of Performance Design International in Bonn, Germany. He has consulted for more than twenty years in a variety of industries, in the public sector, and with NGOs. He studied Political Economics and Educational Science and has a broad education in systemic consulting and psychology. In addition he is adjunct faculty at a University in Switzerland. Klaus is a frequent speaker at international conferences and has published widely. Klaus is an Honorary Life Member of ISPI.
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