Please note, institute and workshop registration fees are separate from the conference registration fee. 

To register, please use the conference registration form or online conference registration. To add an institute or workshop to your current registration, please email info@ispi.org or call ISPI at 1-301-587-8570. Once registered, you can not make changes to your registration online.

Wednesday-Friday:  Principles & Practices Institute

Thursday-Friday:       CPT Workshop: Preparing for the CPT 

Thursday-Friday:       One- & Two-Day Workshops

A Human Performance Technology (HPT) Institute
Principles and Practices of Performance Improvement

Wednesday, April 18 to Friday, April 20, 2012
8:30 am to 5:00 pm -- Room: TBD

The Principles and Practices of Performance Improvement Institute is the premier learning event for those ready to acquire the performance consulting mindset so critical in today's business climate. Guided by expert instructors/facilitators, participants are immediately engaged in a learning experience that models the very techniques it presents. Workplace examples and collaborative analyses of case studies pull participants into active problem solving, as they learn the foundations of performance improvement. The program demonstrates proven tools and techniques in use in the performance improvement arena today. Participants will apply the skills of performance consulting and the techniques introduced in this workshop to diagnose performance improvement opportunities and prescribe strategies and tactics to address them. Takeaways include models, best practices, resources and a network of colleagues with a broad array of expertise. The program includes:

Performance Objective

Principles and Practices of Performance Improvement will teach you the Human Performance Technology process and the application of performance consulting skills and tools to analyze a workplace performance problem, present solutions and evaluate your results.

You Will Learn To:

• Define Human Performance Technology.
• Define performance and describe how to apply the HPT model to improve performance. 
• Apply the Total Performance System to identify performance issues. 
• Conduct a Gap Analysis to compare desired performance to actual performance in order to identify performance gaps. 
• Identify possible causes of performance gaps. 
• Prescribe appropriate interventions that could eliminate performance gaps.
• Identify levels of performance evaluation and the types of data that each level yields.

"It's the best [workshop] I've been to in my civilian career. As far as I am concerned, this is the workshop to attend for anyone trying to get their arms around what performance consulting is all about."

"The workshop was long on practical application and short on theory. The knowledge, experience, and real-world examples [the faculty] provided greatly enhanced the learning experience."

"Bravo Zulu!"

Debbie Titus
Performance Consultant
WGP Leadership, Learning, & Performance 

Program Topics Include:

• Introduction to Human Performance Technology (HPT) 
• Overview of HPT and the Certification Standards 
• HPT and the Balance Score Card 
• Total Performance Systems 
• Performance Analysis to Worker, Work, and Workplace 
• Cause Analysis 
• Intervention Selection and Design 
• Feedback/Evaluation 
• Systematic Approach to Performance Consulting 

• Basic principles of the Standards of Performance Technology:

  • Focus on Results 
  • System Thinking 
  • Add Value 
  • Work with Partners 
  • Use a Systematic Approach

You Will Participate In:

• Case Studies
• Group Discussion
• Skill Practice

Continental breakfast and lunch are served on both days. The course cost includes these meals.

Level: Basic/Intermediate

Registration Fee:  Member Rate: $ 1299  |  Nonmember Rate: $ 1499

To register, please use the conference registration form or online conference registration.

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CPT Certification Workshop: Preparing for the CPT

Thursday, April 19 to Friday, April 20, 2012
8:30 am to 5:00 pm -- Room: TBD

Whether you work primarily in instructional design, technical documentation, process improvement, or performance consulting, this workshop will show you how the CPT can help you prove that your work adds value to your clients.

During this workshop you will get an overview of the standards on which the Certified Performance Technology (CPT) is based, the certification process, and how the credential came about. As a result, you will gain a deeper understanding of the standards and the criteria for achieving the CPT. You will engage in exercises where you will apply a reviewer's checklist to sample applications. You will see examples of well-documented applications and reviewers' feedback on some that did not meet the standards. You will also use a self-assessment guide to determine your readiness to apply for the certification.

Participants will be able to:

• Understand the value of the CPT certification to them and their organization.
• Better evaluate their work and the work of others.
• Assess their readiness to apply for the CPT designation.
• Develop a plan for their professional growth.

All applications for the CPT designation are subject to the regular peer evaluation process. For more information, contact us at certification@ispi.org.

The CPT application fee is included in the price of the workshop.

Registration Fee: ISPI Member Rate: $1,295 | Non-Member Rate: $1,495

To register, please use the conference registration form or online conference registration.

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Stay on Top of Your Field: One- & Two-Day Workshops

Whether you are new to the field or looking to enhance your skills, ISPI's one-day workshops will advance your professional know-how and knowledge in a specific topic area. Limited in size and facilitated by experts, our workshops provide the tips, tools, and techniques necessary to remain a top performer in your field. *Satisfaction Guarantee: If you are not completely satisfied with your workshop, ISPI will refund your workshop registration fee.

Workshop Codes: Please note the Workshop Code [W??] associated with each workshop. This code will assist you when registering for the workshop.

To register, please use the conference registration form or online conference registration. 

TWO-DAY WORKSHOPS

Thursday, April 19 to Friday, April 20, 2012  [ WB? ]
8:30 am to 5:00 pm

Registration Fee:

Conference Attendee or Member Rate:    $ 600
Non Member, Non Conference Attendee: $ 650

WBA: Business-Driven Strategic Planning for Learning and Development
Ray Svenson, Ray Svenson Consulting, Inc.

To add real value, learning and development must be strategically aligned with business goals, strategies, and challenges. This workshop offers a proven systematic approach to strategic planning for learning and development for businesses or departments. This process has been applied and improved for more than 30 years working with Fortune 500 companies. Participants will learn the process, practice using a set of tools, and develop their own Project Plan for implementing the process.

Participants will:

• Learn a proven process for developing a Strategic Plan for Learning and Development and will apply their process knowledge in creating their Project Plans.
• Receive a set of performance aids/tools to support the planning process and will receive practice in their use during the workshop.
• Create their own Project Plan for developing a business-driven Learning and Development Strategic Plan for their own company or organization.
• Learn how to integrate all of the elements of the Learning and Development system to meet a set of requirements derived from an analysis of business need.
• Learn to build a Business Case to justify the value added from the proposed strategic investments in learning and development.

Track: Organizational Design Intervention
Level: Advanced

WBB: SDI Level 1 Facilitator Certification
Tim Scudder, Personal Strengths USA

At the conclusion of the workshop, attendees will be certified to facilitate the Strength Deployment Inventory (SDI), a valid and reliable self-discovery tool based on Relationship Awareness Theory. Facilitators, coaches, and performance technologists can integrate these tools into their own applications such as Leadership Development, Team Building, and Communication. The tool helps to build better relationships and identify and manage conflict more effectively. It is used globally in virtually every industry.

Participants will be able to:

• Integrate the Strength Deployment Inventory and other tools into their own training and performance improvement work.
• Train others in conflict management approaches that can reduce the organizational cost of conflict.
• Fully explain the four premises of Relationship Awareness Theory, and how they relate to performance improvement.
• Train others to give positive, meaningful feedback based on personal strengths.
• Apply at least 10 participatory exercises from the Strength Deployment Inventory Facilitation Guide and other materials provided at the workshop.

Track: Process or Tool Intervention
Level: Beginning 

ONE-DAY WORKSHOPS

Thursday, April 19 & Friday, April 20, 2012
8:30 am to 5:00 pm

Registration Fee:

Conference Attendee or Member Rate: $ 395
Non Member, Non Conference Attendee: $ 445

Thursday, April 19  [ WT? ]

WTA: Performance Partnering Workshop
Dick Handshaw, Handshaw Inc.

This skill-building workshop features participant role plays with lots of feedback. Participants will use eight tested principles for conducting proactive interviews as well as eight principles for conducting reframing meetings with clients. The goal of a reframing meeting is to help the client focus on results rather than activities and gain permission to gather more analysis data. Proactive consulting will position participants as a strategic partner rather than an order taker.

Participants will be able to:

• Engage clients in discussions about business goals and barriers to performance even when there is no immediate project or opportunity on the table.
• Engage the client in an open discussion about business needs and the performance required to support them.
• Observe and practice eight skills that will facilitate the proactive interview.
• Observe and practice eight skills that will facilitate the re-framing meeting.
• Identify opportunities to conduct further analysis of the performance needs in order to identify learning needs.

Track: Analysis
Level: Intermediate

WTB: Plan and Facilitate Smarter, Collaborative Meetings
Bob Wiele, OncSmartWorld and Michael Ferrabee, Canadian School of Public Service

This skills development workshop helps participants learn a system for designing and facilitating collaborative meetings for all settings. This system delivered to WestJet, the highest ROI ever recorded in training in Canada. It teaches a universal common language for thinking together. Participants learn how to design and facilitate smarter meetings using a lean meeting process method to help people who think differently, get on to the same page and produce consistently great results together.

Participants will be able to:

• Acquire a sustainable methodology of 5 building blocks to reduce time spent in meetings, improve the quality of engagement, and improve meeting productivity.
• Plan and design collaborative meetings using a set of 12 disciplined lean meeting processes and customize meeting processes, using online tools, and planning skills.
• Facilitate 4 types of tasks in collaborative meetings, using specific strategies and structured experiences to 1) develop understanding of issues and people; 2) create option and alternatives, to challenges 3) make decisions, and 4) instill a spirit of positive initiative.
• Practice facilitation skills to enable meeting participants to do the same type of thinking and to bring wandering participants back on track.
• Use 5 team building and facilitation tools to improve team meeting work.

Track: Process or Tool Intervention
Level: Intermediate

Friday, April 20  [ WF? ]

WFA: Performance Improvement Consulting: Ideas, Models, and Tools
Roger Chevalier, CPT, PhD, Improving Workplace Performance

This workshop equips consultants with state-of-the-art information for improving individual and organizational performance by providing ideas, models, and tools necessary to systematically consult with clients. The workshop is based on three sessions selected as Encore presentations at past annual ISPI conferences and on Roger's award-winning book entitled, A Manager's Guide to Improving Workplace Performance. Participants will have the opportunity to use what they learned in a highly interactive skill practice.

Participants will be able to:

• Use a structured performance consulting process.
• Identify performance shortfalls.
• Determine the underlying causes for these shortfalls.
• Select appropriate interventions to improve performance.
• Manage the change process and evaluate the results.

Track: The Business of HPT
Level: Intermediate

WFB: Personal Leadership Pilgrimage
James M. Gehrke, Magnify Leadership and Development

Too often we are so distracted by day-to-day pressures that we never stop and reflect upon our own unique position and role as individual leaders. In the middle ages, pilgrims believed through the sacrifice of making a pilgrimage they would achieve new levels of understanding, peace, and meaning in their lives. To achieve our full potential, each of us must embark on a journey akin to a pilgrimage of personal development and mastery.

During this workshop, participants will embark on their own personal journey of understanding five key personal leadership lessons including:

• Focus on What is Important
• Anchor themselves to Core Values
• Create a Personal Legacy Compass
• Commit to Excellence
• Become a Servant Leader

Track: Instructional Intervention
Level: Intermediate

WFE: An Introduction to Six Boxes^® Performance Thinking
Carl Binder, CPT, The Performance Thinking Network

Understanding the language and logic of the Performance Chain and the Six Boxes^® Model can drive communication about performance and how to improve it across all levels and functions in an organization. This workshop teaches elements of "performance thinking" to enable application of HPT principles to virtually any situation, for rapid penetration of HPT into organizations and alignment with stakeholders. It introduces language and concepts that participants can apply immediately to accelerate business results through people.

Participants will be able to:

• Use the Performance Chain to link behavior to business results.
• Identify practical measures of performance for evaluation and decision-making.
• Apply the Six Boxes^® Model to systemically address performance needs and opportunities.
• Maximize ROI by integrating training and non-training interventions.
• Communicate better with colleagues and stakeholders about performance and its drivers.

Track: The Business of HPT
Level: Intermediate

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