Navigating Performance Improvement for the Next 50 Years:
3 Powerful Keynote Presentations
Saturday, April 21
Back to our Future: Evidence-Based Practice for ISPI
Dick Clark, EdD, Director, Center for Cognitive Technology, University of Southern California
Professions such as health care, mental health, engineering, social work and many more have recently been adopting an "evidence-based practice" (EBP) approach to ground their work with clients. Evidence-based practice involves specifying a systematic way that professionals or other decision-makers should make decisions by identifying the evidence there may be for the effectiveness and outcomes of a treatment, service, or approach. The objective is to use the most scientifically-sound evidence for what works and root out practices that are of questionable or no value at all. By standardizing proven, best practices by industry, better care and services can be delivered at lower cost, potentially benefitting many more. Professional associations who represent a variety industries, regulatory bodies, and professionals who have embraced EBP have been overall very pleased with its implementation once it is up and running. As ISPI celebrates its 50th year dedicated to the advancement of performance in the workplace, join Dick Clark, a thought leader and director of a respected university research center that focuses on R&D in evidence-based performance improvement. He will draw on stories and data collected from other professions to examine both the benefits and pitfalls of EBP and how it is transforming the learning, instructional design and development landscape and what implications and opportunities there are for the future of ISPI and performance improvement practitioners.
Richard "Dick" Clark is a professor of Educational Psychology and Technology and the director of the Center for Cognitive Technology at the University of Southern California's Rossier School of Education. His interests lie in the development of evidence-based practice for teaching complex knowledge to adults in school and at work. Dick specializes in reviews of research and best practice on strategies for human performance improvement including organizational gap analysis, the development of advanced expertise using cognitive task analysis, performance motivation, and on current applications of instructional technology for instruction. His most recent books include: Handling Complexity in Learning Environments: Theory and Research (2006, Elsevier, with Jan Elen); Turning Research Into Results: A Guide to Selecting the Right Performance Solutions (2002, CEP Press, with Fred Estes), which received the 2003 International Society for Performance Improvement Award of Excellence; and Learning from Media: Arguments, Analysis and Evidence (2001, Information Age Publishers). In 2002, he won the Thomas F. Gilbert distinguished professional achievement award from ISPI and in 2003 he received the Socrates award for excellence in teaching in the Rossier School of Education. Dick is an elected Fellow of the American Psychological Association (Division 15, Educational Psychology), a Fellow in the Association of Applied Psychology and a Founding Fellow of the American Psychological Society. He teaches courses in adult learning theory, motivation research, and instructional design.
Sunday, April 22
Toxic Workplace!: Managing Toxic Personalities and Their Systems of Power
Mitchell Kusy, PhD, and Elizabeth Holloway, PhD, Professors, Doctoral Program in Leadership and Change, Antioch University
Just one toxic person in the workplace has the capacity to debilitate individuals, teams, and even organizations. Mitchell Kusy and Elizabeth Holloway, experts in cultivating systems of respectful engagement and managing difficult personalities in the workplace, take on one of the biggest challenges leaders face today. Based on their recently published national research study with 500 leaders across the U.S., Mitch and Elizabeth will share their new model of civility and illustrate how to manage existing toxic behaviors, create norms that prevent the growth or re-growth of toxic environments, and ultimately design organizational communities of respectful engagement. Their research reveals warning signs of a serious behavioral problem and identifies how toxicity spreads in systems with long-term effects on organizational climate, even after the person has left. Learn their systems-approach that dispels nine commonly accepted myths about toxic persons and their effect on organizational culture, true costs to the organization, and how to change the system that encourages toxicity. Take advantage of how-to actions and strategies to positively affect your organization’s staff, performance, and ultimately your organization’s bottom line. Mitchell and Elizabeth are the authors of the acclaimed book Toxic Workplace!: Managing Toxic Personalities and Their Systems of Power.
Mitchell Kusy, a Fulbright Scholar in International Organization Development and professor at Antioch University, Doctoral Program in Leadership and Change, was head of leadership development for American Express and director of organization development at HealthPartners. Author of several business books, he consults in strategic planning, organization development, and the design of organizational communities of respectful engagement. He received the Minnesota Organization Development Practitioner of the Year Award in 1998. Mitch is a principal in his own international consulting firm; he resides in San Francisco.
Elizabeth Holloway, a Fellow of the American Psychological Association and Diplomat in Professional Psychology, is a professor within the Doctoral program on Leadership and Change at Antioch University. She was a Leadership Fellow at the University of Wisconsin-Madison and consults with leaders worldwide on systems approaches to supervision, mentoring, coaching, toxicity, and building organizational communities of respectful engagement. Elizabeth has published extensively in research and training of supervision in professional practice. She is a principal in her own consulting firm and works nationally and internationally. Elizabeth resides in Austin, Texas.
Monday, April 23
The Business of Nature–Appreciating Nature's Value
Eric Landen, President & CEO, Landen Consulting
How does nature support your core business operations? Is it possible for organizations to pursue sustainability in a fiscally-responsible way to benefit organizations while preserving nature's balance? How does nature present business risks and also new opportunities? Learn how companies and organizations are using market-based solutions and the next generation of environmental business strategies to address environmental challenges and realities with success. Eric Landen, a leading environmental and organizational business strategist, will share approaches and tools to change the language of sustainability from "cost savings and efficiency" to "revenue generation and risk mitigation" to help organizations incorporate ecosystem interaction and ecosystem health into corporate balance sheets and strategic decision-making. Widening the traditional frame of reference for sustainability surpasses short-term economic returns/revenues and considers the true, long-term economic costs of ecological and social degradation. These approaches can benefit organizations of all sizes to unlock the business value of their environmental assets and to reap economic, environmental, and social benefits of running a sustainable operation.
Eric Landen is the founder and president of Landen Consulting, an environmental strategy consulting firm that helps companies and governments quantify and integrate the ecological and social values of natural ecosystems into business and public-sector decision-making. He strives to help business and industry learn how good environmental stewardship makes good business sense. Eric serves on the Committee that is creating a National Sustainable Agriculture Standard, and is a chair of the project's Sustainability Economics subcommittee, which is determining guidelines for how farmers can account for the economic costs of ecological and social un-sustainability, along with the benefits of running a sustainable operation. He was trained by the World Resources Institute, a global environmental think tank that puts ideas into action that protect the earth and promote development. Eric is part of the advisory group that is helping the Global Reporting Initiative create the next generation of corporate sustainability metrics, and is on the Advisory Group of the Water Ethics Network. Eric is a member of leading organizational performance, training, and ecological professional associations, including the International Society for Performance Improvement, the Ecological Society of America, and the American Association for the Advancement of Science. Eric frequently is invited to speak at sustainability events, including Senator Rockefeller's Sustainability Summit, the Biofuels Law & Regulation Conference, and the Green Business Network's Green Festival.