Bringing Performance Improvement Techniques to Your Managers and Supervisors
Webinar - Recorded September 27, 2011 (4 Hour Program)Purchase the Recorded Program There is an old Chinese proverb that most of us are familiar with: "Give a man a fish and you feed him for a day. Teach a man to fish and you feed him for a lifetime." All too many of us have been giving HPT to managers and supervisors when we should be teaching HPT to them.
Every day, managers and supervisors observe the present level of performance of their workgroups and compare it to a desired level of performance such as a work standard or goal. Their next step is to select solutions from what they have done in the past or to work with solutions that their peers have used in similar situations. Managers and supervisors lack a systematic and systemic approach to analyzing performance gaps and their underlying causes before they select their solutions. They also lack the knowledge, skills, and attitudes to improve the day-to-day performance of their direct reports.
Roger Chevalier and Miki Lane will provide you with ideas, models, and tools that can be used by managers and supervisors to improve workplace performance. As a result of this webinar, you will be in a better position to bring performance improvement techniques to your managers and supervisors.
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Fees - ISPI Member $189
- Non-Member $229
Click here to purchase the recorded program; or call 301-587-8570. |
About the Presenters  Dr. Roger Chevalier, CPT is an independent consultant who specializes in imbedding training into comprehensive performance improvement solutions. He is the author of A Manager's Guide to Improving Workplace Performance. Roger has personally trained more than 30,000 consultants, managers, supervisors, and salespeople in hundreds of workshops. He is a former director of training for the U.S. Coast Guard Training Center Petaluma and a former vice president of Century 21 Real Estate Corporation's Performance Division. He may be reached at Roger@aboutiwp.com, and his website is www.aboutiwp.com.
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 Miki Lane, CPT is the immediate Past President of ISPI. He has received a number of ISPI Awards of Excellence for the work he and his team have done for corporations around the world. His recent book, Stepping Up: A Road Map for New Supervisors, is published by John Wiley & Sons. He also contributed a chapter in the award-winning Handbook of Improving Performance in the Workplace. Miki was a chapter contributor and editor on the second Handbook of Human Performance Technology. He has been a senior partner at MVM Communications Inc., a performance improvement company, for the past 30 years. In that capacity, Miki has led development projects for a diverse clientele that includes high-tech, manufacturing, financial, institutional, government, NGO's, pharmaceuticals, and transportation. He may be reached at mml@mvmcommunications.com. |
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