Principles & Practices of Performance Improvement

Think. Learn. Share. Apply.

One thing is certain in these uncertain times -- Performance Technology works! Join the thousands of past participants from around the world who have adopted this proven and systematic approach to performance improvement. For more than 10 years, this intensive, highly-interactive three-day program has delivered the tools and best practices necessary to achieve measurable results.

THINK about improving workplace performance that focuses on the Work, Worker, and Workplace.

LEARN to apply performance consulting skills to analyze and assess performance gaps, present time-tested solutions, implement scalable interventions, and evaluate results.

SHARE with colleagues and experts who have a common goal.

APPLY evidence-based tools and techniques with certainty and confidence.

Upon completing the Institute, you will be able to:

• Define Human Performance Technology (HPT)
• Define performance and describe how to apply an HPT Road Map
• Clarify performance issues and determine if they are worthy of further analysis
• Apply the Total Performance System to profile organization development
• Identify possible drivers for performance issues
• Prescribe appropriate solutions
• Close performance gaps and achieve desired results
• Identify levels of performance evaluation and the types of data each level yields
• Identify strategies and tactics for institutionalizing change
• Embed performance improvement technologies in your organizations

Course Outline

• Module 1: Introduction
• Module 2: What is Human Performance Technology (HPT)
• Module 3: Performance Analysis
• Module 4: Performance Analysis Part 2 - Total Performance System (TPS)
• Module 5: Performance Analysis Part 3 - Driver Analysis
• Module 6: Application Exercise - The Financial Institution
• Module 7: HPT Solutions: What Are They?
• Module 8: How Do We Evaluate Improved Performance?
• Module 9: Embedding Performance Improvement Technology in the Organization

Schedule

June 24-26, 2013; Atlanta, Georgia USA
The Westin Atlanta Airport Hotel
8:30 am - 5:00 pm
Register Today! | Download a Registration Form | Call 301-587-8570

The Westin Atlanta Airport Hotel

The Westin Atlanta Airport Hotel is a six-minute, complimentary shuttle ride away from the Atlanta Hartsfield International Airport. The hotel shuttle runs 24 hours a day and pick-up times are every 20 minutes from the airport. Additionally, the hotel is only eight miles from some of the most popular things to do in Atlanta. If you're driving to Atlanta, the hotel will offer a reduced parking rate of $10/day for ISPI attendees.

Revive your spirit in Westin's 10-story lobby atrium, with beautiful marble, glass, and foliage. Relax in their outdoor heated pool or reenergize at the Westin Workout Fitness Studio. Enjoy 24-hour dining from Palio, or grab some Starbucks® coffee on your way to the airport! During your stay, be sure to take advantage of BAGS, Westin's unique airport sky cap service located in the hotel lobby that allows you to check your bag right at our hotel, saving you time and stress before your flight.

Reserve your room by calling 1-888-627-7211 and refer to ISPI's Group Code: ISPI no later than June 23, 2013. Rates are $129 single/double occupancy.

Westin Atlanta Airport Hotel
4736 Best Road
College Park, Georgia 30337
404.762.7676
http://www.westinatlantaairport.com/Features  

September, 9-11, 2013; Chicago, Illinois USA
Renaissance Chicago O'Hare Suites Hotel
8:30 am - 5:00 pm
Register Today! | Download a Registration Form | Call 301-587-8570

Renaissance Chicago O'Hare Suites Hotel

Representing the epitome of sophistication, the Renaissance Chicago O'Hare Suites Hotel exudes the soul of a boutique and the amenities of a state-of-the-art Chicago airport hotel. Located steps from the "L" Blue Line to Chicago and boasting complimentary 24-hour shuttle service to O'Hare Airport (ORD), this hotel near Chicago's O'Hare airport is a traveler's reprieve. Discover modern yet indulgent Chicago O'Hare airport hotel suites featuring luxurious bedding, functional design and technology. Delight in unique culinary creations at Fresh, a Chicago airport hotel restaurant serving American fare, or indulge in a carefully crafted cocktail at R-Bar, offering R-tinis in a stimulating and lively atmosphere. Adhering to the vision of offering more, this stylish hotel near O'Hare International Airport provides the ultimate in meeting and event space, perfect for corporate meetings or elegant receptions. Discover an elevated sense of modern luxury at Renaissance, a dynamic O'Hare International Airport hotel.

Reserve your room by calling 1-800-468-3571 or 773-380-9600 and refer to Group Code: ISPI no later than August 10, 2013. Rates are $162/single occupancy

Renaissance Chicago O'Hare Suites Hotel
8500 West Bryn Mawr Avenue
Chicago, Illinois 60631
1-773-380-9600
http://www.marriott.com/hotels/travel/chibr-renaissance-chicago-ohare-suites-hotel/  

Registration Fee

• ISPI Member Rate: $1,299
• Non-Member Rate: $1,499

Join Today and Save!  |  Learn More About Membership

Audience 

For whom is the Institute designed? Anyone charged with improving performance in the workplace, including training managers, instructional designers, performance analysts, and other experienced practitioners who want to work with leaders in the field to improve their knowledge about and skill in using human performance technology.  

The Faculty

The faculty team for each Institute offering is selected to include recognized pathfinders in the field as well as HPT leaders of the future. All faculty members have 20+ years of practical experience in HPT. The faculty for the Principles and Practices Institute includes the following HPT experts and Certified Performance Technologists (CPT):

Roger M. Addison, CPT, EdD, is an internationally respected practitioner of Human Performance Technology and performance consulting and founder of Addison Consulting. He is a past president of ISPI and received ISPI's highest award, Member for Life. As an international delegate, Roger has presented and worked in North America, South America, Asia, Europe, Africa, and the Middle East; his client list is extensive and covers a wide rage of organizations. He co-authors two columns with Carol Haig; TrendSpotters in ISPI's PerformanceXpress and Performance Architecture in BPTrends.

Carol Haig, CPT, leads Carol Haig & Associates, using her HPT expertise to help companies align their workers, work, and workplaces to improve employee performance. Carol specializes in organizational analysis and project management. An ISPI presenter for more than 15 years, she received ISPI's awards for: Outstanding Organization, Outstanding Instructional Product (twice), and Distinguished Service (twice). Carol is a past Director of ISPI. She co-authors both the monthly TrendSpotters column for ISPI's PerformanceXpress and the quarterly Performance Architecture column for BPTrends with Roger Addison.

Lynn Kearny, CPT, a consultant for over 25 years, works with organizations to improve human performance. She specializes in graphics that help people grasp new ideas quickly, and is known for hands-on, skill-building sessions. She is co-author of Creating Workplaces Where People Can Think, Performance Architecture, Organizational Intelligence, and is a contributor to the HPT Handbook. She received ISPI's Outstanding Instructional Product and Distinguished Service awards. Lynn is a past Director of ISPI.

Miki Lane, CPT, PhD, is a learning and HPT professional with more than 25 years of practice. His work has been recognized with several awards from ISPI (1995, 1999, 2000). As a senior partner of MVM Communications, he has led major multinational performance projects. Miki's recent work with the International Aviation Transport Association led to his involvement with most of the top 100 airlines and airports around the world. He has improved performance for Fortune 500 companies in Africa, Korea, China, Singapore, and Geneva. Miki served on the Board of Directors for ISPI and received the Distinguished Service Award in 2001. He contributed a chapter to the Handbook of HPT and is co-author of Stepping Up: A Road Map for New Supervisors.

Read What Participants Have To Say

I just completed my first Performance Consulting engagement since the Institute. The project was for one of our outsourcing partners who were not meeting any of the metrics agreed to in the SLA and had tremendous turnover (73%). I completed my analysis and presented my recommendations. The report has made it to the top levels of both companies. As a result of implementing the recommendations turnover is already down, and the company is meeting most of its metrics. It was an exciting project. The ISPI program provided me some useful tool and tips that helped! Thank you again! -- Susanne D'Eustachio

The Principles and Practices workshop ranks among the best learning experiences in my career. The faculty combined well researched content, practical tools and engaging facilitation into an experience that not only conveyed the material but had us demonstrate that we could apply it. Real change will occur in your organization if you apply the principles and practices in this workshop. -- Scott Collins, Performance Consultant, American United Life Insurance Company

It's the best [workshop] I've been to in my civilian career. As far as I am concerned, this  is the workshop to attend for anyone trying to get their arms around what performance consulting is all about. What I liked most is that the workshop was long on practical application and short on theory. In other words, not a bunch of gobbledy-gook! The knowledge, experience, and real-world examples [the faculty] provided greatly enhanced the learning experience. Bravo Zulu! -- Debbie Titus, Performance Consultant, WGP Leadership, Learning, & Performance

More...

• Earn 3 Graduate Credits for attending an ISPI Institute.
• Click here to learn more about HPT.

  << top >>