Friday-Sunday:  Principles & Practices Institute

Saturday-Sunday:  CPT Workshop: Preparing for the CPT 

Saturday-Sunday:  Two Day, One Day & Half Day Workshops

Overview  |  Two Day Workshops  |  Saturday  |  Sunday

A Human Performance Technology (HPT) Institute
Principles and Practices of Performance Improvement

Friday, April 17 to Sunday, April 19, 2009
8:30 am to 5:00 pm; Room: Europe 8

The Principles and Practices of Performance Improvement Institute is the premier learning event for those ready to acquire the performance consulting mindset so critical in today's business climate. Guided by expert instructors/facilitators, participants are immediately engaged in a learning experience that models the very techniques it presents. Workplace examples and collaborative analyses of case studies pull participants into active problem solving, as they learn the foundations of performance improvement. The program demonstrates proven tools and techniques in use in the performance improvement arena today. Participants will apply the skills of performance consulting and the techniques introduced in this workshop to diagnose performance improvement opportunities and prescribe strategies and tactics to address them. Takeaways include models, best practices, resources and a network of colleagues with a broad array of expertise. The program includes:

Performance Objective

Principles and Practices of Performance Improvement will teach you the Human Performance Technology process and the application of performance consulting skills and tools to analyze a workplace performance problem, present solutions and evaluate your results.

You Will Learn To:

• Define Human Performance Technology.
• Define performance and describe how to apply the HPT model to improve performance. 
• Apply the Total Performance System to identify performance issues. 
• Conduct a Gap Analysis to compare desired performance to actual performance in order to identify performance gaps. 
• Identify possible causes of performance gaps. 
• Prescribe appropriate interventions that could eliminate performance gaps.
• Identify levels of performance evaluation and the types of data that each level yields.

"It's the best [workshop] I've been to in my civilian career. As far as I am concerned, this is the workshop to attend for anyone trying to get their arms around what performance consulting is all about."

"The workshop was long on practical application and short on theory. The knowledge, experience, and real-world examples [the faculty] provided greatly enhanced the learning experience."

"Bravo Zulu!"

Debbie Titus
Performance Consultant
WGP Leadership, Learning, & Performance 

Program Topics Include:

• Introduction to Human Performance Technology (HPT) 
• Overview of HPT and the Certification Standards 
• HPT and the Balance Score Card 
• Total Performance Systems 
• Performance Analysis to Worker, Work, and Workplace 
• Cause Analysis 
• Intervention Selection and Design 
• Feedback/Evaluation 
• Systematic Approach to Performance Consulting 

• Basic principles of the Standards of Performance Technology:

  • Focus on Results 
  • System Thinking 
  • Add Value 
  • Work with Partners 
  • Use a Systematic Approach

You Will Participate In:

• Case Studies
• Group Discussion
• Cracker Barrel *
• Skill Practice

* The Cracker Barrel roundtable discussion format allows faculty members to share their expertise in a relaxing and fun atmosphere. 

Continental breakfast and lunch are included in the course fee.

Level: Basic/Intermediate

Registration Fee:  Member Rate: $ 1299  |  Nonmember Rate: $ 1499

     << top >>

CPT Certification Workshop: Preparing for the CPT
Judith A. Hale, CPT, PhD, Director of Certification, ISPI

Saturday, April 18 to Sunday, April 19, 2009
8:30 am to 5:00 pm; Room Southern III (3)

Whether you work primarily in instructional design, technical documentation, process improvement, or performance consulting, this workshop will show you how the CPT can help you prove that your work adds value to your clients.

During this workshop you will get an overview of the standards on which the Certified Performance Technology (CPT) is based, the certification process, and how the credential came about. As a result, you will gain a deeper understanding of the standards and the criteria for achieving the CPT. You will engage in exercises where you will apply a reviewer's checklist to sample applications. You will see examples of well-documented applications and reviewers' feedback on some that did not meet the standards. You will also use a self-assessment guide to determine your readiness to apply for the certification.

Participants will be able to:

• Understand the value of the CPT certification to them and their organization.
• Better evaluate their work and the work of others.
• Assess their readiness to apply for the CPT designation.
• Develop a plan for their professional growth.

All applications for the CPT designation are subject to the regular peer evaluation process. For more information, contact us at certification@ispi.org.

Registration Fee: ISPI Member Rate: $1,295 | Non-Member Rate: $1,495

The CPT application fee is included in the price of the workshop.

    << top >>

Stay on Top of Your Field: Two-, One-, and Half-Day Workshops

Whether you are new to the field or looking to enhance your skills, ISPI's two-, one-, and half-day workshops will advance your professional know-how and knowledge in a specific topic area. As a workshop participant, you have the option of registering for individual workshops or participating in ISPI's Certificate Program. Limited in size and facilitated by experts, our workshops provide the tips, tools, and techniques necessary to remain a top performer in your field. *Satisfaction Guarantee: If you are not completely satisfied with your workshop, ISPI will refund your workshop registration fee.

Workshop Codes: Please note the Workshop Code associated with each workshop. This code will assist you when registering for the workshop.

Two Day Workshops

Saturday, April 18 and Sunday, April 19, 2009
8:30 am to 5:00 pm -- Both Days

Registration Fee:

Conference Attendee or Member Rate:     $ 600
Non Member, Non Conference Attendee:  $ 650

Managing Change for Results: A Systemic Approach
Donald Tosti, CPT, PhD, Principal, Vanguard Consulting, Inc.
change111@aol.com  
Workshop Code: WBD

Follow-up studies indicate that most organizational change initiatives do not work. Most people with experience in organizational change would agree that a great many initiatives have little long-lasting impact. At the beginning of a change effort, there is often an immediate positive effect. People begin to do things differently, and there may be considerable enthusiasm (though often tempered by a certain amount of skepticism). A check of the organization a year later, however, may find little evidence of the change remaining. This phenomenon has given rise to the term "flavor of the month" that people sometimes use to dismiss a change effort. Some change efforts do, however, have powerful and long-lasting effects on the organization. This course examines the critical factors that contribute to their success.

Participates will be able to: 

• Conduct a system-centered analysis for change opportunities. 
• Plan the change effort. 
• Create a clear and compelling purpose for change. 
• Regulate and maintain the change. 
• Communicate the change. 
• Ensure the change will mesh with the rest of the organization. 
• Do an evaluation: How will we know we are successful?

Certificate: The Business of HPT
Level: All

Measuring the Return-on-Investment: A Skill-Building Workshop
Patti Phillips, CPT, PhD, President, ROI Institute, Inc.
patti@roiinstitute.net  
Workshop Code: WBE

"Who is going to support a learning or performance improvement program that cannot prove itself? Executives demand bottom-line results from all areas of their operations, including learning, development, and performance improvement."

Integrating the latest trends, participants quickly see the advantage of the return-on-investment process as six types of data are collected and analyzed, representing both qualitative and quantitative data, developed from a variety of sources.

Participants will be able to: 

• Calculate the ROI. 
• Identify and analyze intangibles. 
• Present results to senior management. 
• Develop an evaluation plan for a specific program in the organization. 
• Improve the satisfaction of stakeholders.

Certificate: Evaluation and Measurement
Level: All

SDI Level 1 Certification
Tim Scudder, CEO, Personal Strengths North America, LLC 
http://www.personalstrengths.com, +1-760-602-0086
Workshop Code: WBG

At the conclusion of the workshop, attendees will be qualified to facilitate the Strength Deployment Inventory (SDI), a valid and reliable self-discovery tool based on Relationship Awareness Theory. Facilitators, coaches, and performance technologists can integrate these tools into their own applications such as leadership development, team building, and communication. The tool helps to build better relationships and identify and manage conflict more effectively. It is used globally in practically every industry.

Participants will be able to: 

• Integrate the Strength Deployment Inventory and other tools into their own training and performance improvement work. 
• Train others in conflict management approaches that can reduce the organizational cost of conflict. 
• Explain the four premises of Relationship Awareness Theory and how they relate to performance improvement. 
• Train others to give positive, meaningful feedback based on personal strengths. 
• Apply at least 10 participatory exercises from the Strength Deployment Inventory Facilitation Guide and other materials provided.

Certificate: Process or Tool Interventions
Level: All

      << top >>

Saturday Workshops

Saturday, April 18, 2009 -- Full Day: 8:30 am to 5:00 pm

Full Day Registration Fee:

Conference Attendee or Member Rate:    $ 395
Non Member, Non Conference Attendee: $ 445

How and Why: Behavior and Motivation, The Primary Performance Drivers
Edward Muzio, President & CEO, Group Harmonics, Inc.
ed@groupharmonics.com  
Workshop Code: WSA

Become behaviorally and motivationally fluent! Behavior creates our needs and tendencies; motivation causes our actions and desires. Know your drivers, learn to read others’, and super-charge your capability with individual and team performance issues. Relate to and influence colleagues (and family!) at a higher level. Address measurable gaps between person and job. Reduce stress! The author of the ISPI Award of Excellence winner Four Secrets to Liking Your Work shares assessments, tools, and tricks. Advanced self-assessment included (a $180 value).

Participants will be able to: 

• Receive and interpret their own personalized assessments delineating their behavioral style, motivational factors, and ramifications for performance.
• Develop an understanding of primary behavioral factors and motivational drivers and how they blend to create individual and group actions and outputs.
• Practice enhanced communication with others by learning to use observable behavioral and motivational information.
• More effectively lead, influence, or support work teams by understanding the individuals and the team, even those who seem difficult or unpredictable.
• Resolve conflict effectively through use of appropriate, interactive approaches.
• Recognize and address the systemic elements of team behavior and motivation that can lead to productivity or conflict.

Fifteen minutes of on-line pre-work is required. Instructions will be provided in advance of the workshop.

Track: Instructional Intervention
Level: All

The Six Boxes® Approach: A Fast On-ramp to HPT
Carl Binder, CPT, PhD, Senior Partner, Binder Riha Associates
carlbinder@aol.com  
Workshop Code: WSD

The simplicity and plain language of The Six Boxes® Approach can drive rapid communication and implementation of human performance technology across all organizational levels, in diverse cultures, to address performance challenges great and small. This workshop teaches the language and concepts of Six Boxes "performance thinking" for organizational alignment, needs analysis, best practices initiatives, implementation planning, leadership, and other performance improvement efforts. It introduces practical tools and templates plus language that participants can start to apply immediately.

Participants will be able to: 

• Communicate in clear, plain language with everyone about causes of deficient and exemplary performance. 
• Identify metrics for measuring the impact of programs and interventions.
• Gain consensus about performance objectives and how to achieve them.
• Obtain and analyze information for needs analyses, best practices initiatives, performance system design, implementation planning, process improvement, and training support.
• Spread fundamental HPT and performance thinking across diverse organizations and cultures.

Track: Analysis
Level: All

     << top >>

Sunday Workshops

Sunday, April 19, 2009 -- Full Day: 8:30 am to 5:00 pm

Full Day Registration Fee:

Conference Attendee or Member Rate: $ 395
Non Member, Non Conference Attendee: $ 445

A Manager’s Guide to Improve Workplace Performance
Roger Chevalier, CPT, PhD, President, Improving Workplace Performance
rdc@sonic.net  
Workshop Code: WUB

Is it time that your organization delivered performance improvement techniques to your line managers and supervisors? This workshop presents state-of-the-art information on performance coaching, leadership, and performance technology for use by managers and supervisors as they work to improve workplace performance. The workshop is based on four sessions presented at past ISPI conferences and is the subject of a book by Chevalier entitled A Manager’s Guide to Improving Workplace Performance, selected for an ISPI 2008 Award of Excellence.

Participants will be able to: 

• Understand the performance coaching process as well as use Situational Leadership® and the Performance Coaching Guide to develop their people.
• Identify performance gaps as the difference between the present and desired level of performance, then set a reasonable goal.
• Identify the causes for performance gaps and select appropriate solutions to eliminate performance gaps.
• Implement the needed changes and evaluate the results.
• Decide if it is time to bring performance improvement techniques to their line managers and supervisors.

Certificate: The Business of HPT
Level: All

Measuring and Creating Learning Transfer: Research Wisdom, Better Learning Design
Will Thalheimer, PhD, President, Work-Learning Research, Inc.
Will.thalheimer@work-learning.com  
Workshop Code: WUD

This workshop brings together research-based insights on measurement and learning design and will start with a focus on learning measurement. As this focus unveils the causal structure of the learning enterprise, the workshop’s journey will take us into discussions of how to minimize forgetting through retrieval, context, and spacing. The workshop will conclude with an introduction to Situation-Based Learning Design, a practical research-based methodology to produce substantial improvements in on-the-job learning.

Participants will be able to: 

• Diagnose the biases and weaknesses of current measurement practices.
• Create measurement instruments predictive on future on-the-job retrieval.
• Utilize three methods to minimize forgetting (and enable long-term remembering).
• Utilize Situation-Based Learning Design notions in designing instruction.

Track: Research to Practice
Level: Intermediate/Advanced

Sunday, April 19, 2009 -- Half Day Workshops
  Half Day Afternoon: 1:00 pm to 5:00 pm

Half Day Registration Fee:

Conference Attendee or Member Rate: $ 200
Non Member, Non Conference Attendee: $ 250

It Is Your World: Building Realistic Simulations for Complex Jobs
Timothy S. Kroecker, PhD, Partner, Cambria Consulting, Inc.
tkroecker@cambriaconsulting.com  
Workshop Code: WHG (1:00-5:00 pm)

The creation of realistic, engaging, and low-cost simulations of jobs and job situations is now possible. Organizations use online environments such as SecondLife as a way to teach and orient new employees, teach about products, and assess supervisory skills. This tutorial teaches the attendees strategies for collecting required job-related data, understanding when simulations should be technology enabled, determining which pieces of information are useful for a simulation, and determining the best mediums for different types of job situations.

Participants will be able to: 

• Use research-based techniques to create high-fidelity, complex simulations (application level).
• Rapidly design and deploy customized simulations (application level).
• Determine key considerations for selecting technology-based platforms for use in simulations (application level).

Track: Instructional Interventions
Level: All

    << top >>