Keynote Presentations
Thursday, September 24
The Necessity of Business Process Management
Paul Harmon, Business Process Trends
 Processes define how companies do work and provide value to customers. Organizations have been working on one form of process improvement since the early years of the 20th century when F.W. Taylor first proposed work simplification and best practices. Since then we have seen various movements spawned by quality control engineering, business management, psychology, and IT. Today, successful companies need a plan for managing their various process change initiatives. This presentation will provide an overview of the history of business process work at organizations, consider the current emphasis and some leading initiatives among process change practitioners today, and consider what is likely to happen in the next few years.
Participants will be able to: - Identify the role of process in leading companies today.
- Describe the process movements in recent past--and the role ISPI has played.
- Identify some exciting new process change techniques that have emerged in the last 10 years.
- Identify where most companies are and what they need to do to become leading-edge companies.
- State the importance of managing processes throughout the organization.
Friday, September 25
HPT and the Knowledge Revolution
Marc J. Rosenberg, CPT, PhD, Marc Rosenberg and Associates
 There is a revolution going on in the workplace. The realization that far more learning takes place in the context of work than in the context of the classroom has made it possible to focus on knowledge as an essential business resource. Delivering knowledge to people, wherever and whenever, is now mission critical, and has spawned a host of new technologies and approaches that include, but also transcend, training. This is a great opportunity for HPT and HPT professionals. For the "knowledge-centric" workplace to succeed, focus must be placed on how people are supported in their work and how organizations can embrace this new way of working. HPT can be the glue that links Web 2.0, performance support, and knowledge management, as well as training, into a new strategy for the future. In this presentation, we will explore new ways of looking at learning and performance, and why a golden age of HPT may be at hand.
Participants will be able to: - Describe the critical factors that are changing how we view work, learning, and performance.
- Identify emerging new technologies and approaches that support the knowledge-centric workplace.
- Describe the challenges and opportunities for creating an organizational culture that enables the knowledge-centric workplace.
- Describe how HPT principles and practices support the knowledge-centric workplace.
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