Saturday-Monday:  Principles & Practices Institute

Sunday-Monday:  CPT Workshop: Preparing for the CPT 

Sunday-Monday:  Two-Day and One-Day Workshops

Overview  |  Two-Day Workshop  |  Sunday  |  Monday

A Human Performance Technology (HPT) Institute
Principles and Practices of Performance Improvement

Saturday, April 17 to Monday, April 19, 2010
8:30 am to 5:00 pm -- Room: Pacific Suite J, 4th Floor

The Principles and Practices of Performance Improvement Institute is the premier learning event for those ready to acquire the performance consulting mindset so critical in today's business climate. Guided by expert instructors/facilitators, participants are immediately engaged in a learning experience that models the very techniques it presents. Workplace examples and collaborative analyses of case studies pull participants into active problem solving, as they learn the foundations of performance improvement. The program demonstrates proven tools and techniques in use in the performance improvement arena today. Participants will apply the skills of performance consulting and the techniques introduced in this workshop to diagnose performance improvement opportunities and prescribe strategies and tactics to address them. Takeaways include models, best practices, resources and a network of colleagues with a broad array of expertise. The program includes:

Performance Objective

Principles and Practices of Performance Improvement will teach you the Human Performance Technology process and the application of performance consulting skills and tools to analyze a workplace performance problem, present solutions and evaluate your results.

You Will Learn To:

• Define Human Performance Technology.
• Define performance and describe how to apply the HPT model to improve performance. 
• Apply the Total Performance System to identify performance issues. 
• Conduct a Gap Analysis to compare desired performance to actual performance in order to identify performance gaps. 
• Identify possible causes of performance gaps. 
• Prescribe appropriate interventions that could eliminate performance gaps.
• Identify levels of performance evaluation and the types of data that each level yields.

"It's the best [workshop] I've been to in my civilian career. As far as I am concerned, this is the workshop to attend for anyone trying to get their arms around what performance consulting is all about."

"The workshop was long on practical application and short on theory. The knowledge, experience, and real-world examples [the faculty] provided greatly enhanced the learning experience."

"Bravo Zulu!"

Debbie Titus
Performance Consultant
WGP Leadership, Learning, & Performance 

Program Topics Include:

• Introduction to Human Performance Technology (HPT) 
• Overview of HPT and the Certification Standards 
• HPT and the Balance Score Card 
• Total Performance Systems 
• Performance Analysis to Worker, Work, and Workplace 
• Cause Analysis 
• Intervention Selection and Design 
• Feedback/Evaluation 
• Systematic Approach to Performance Consulting 

• Basic principles of the Standards of Performance Technology:

  • Focus on Results 
  • System Thinking 
  • Add Value 
  • Work with Partners 
  • Use a Systematic Approach

You Will Participate In:

• Case Studies
• Group Discussion
• Skill Practice

Continental breakfast and lunch are included in the course fee.

Level: Basic/Intermediate

Registration Fee:  Member Rate: $ 1299  |  Nonmember Rate: $ 1499

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CPT Certification Workshop: Preparing for the CPT
Judith A. Hale, CPT, PhD, Director of Certification, ISPI

Sunday, April 18 to Monday, April 19, 2010
8:30 am to 5:00 pm -- Room: Pacific Suite B, 4th Floor

Whether you work primarily in instructional design, technical documentation, process improvement, or performance consulting, this workshop will show you how the CPT can help you prove that your work adds value to your clients.

During this workshop you will get an overview of the standards on which the Certified Performance Technology (CPT) is based, the certification process, and how the credential came about. As a result, you will gain a deeper understanding of the standards and the criteria for achieving the CPT. You will engage in exercises where you will apply a reviewer's checklist to sample applications. You will see examples of well-documented applications and reviewers' feedback on some that did not meet the standards. You will also use a self-assessment guide to determine your readiness to apply for the certification.

Participants will be able to:

• Understand the value of the CPT certification to them and their organization.
• Better evaluate their work and the work of others.
• Assess their readiness to apply for the CPT designation.
• Develop a plan for their professional growth.

All applications for the CPT designation are subject to the regular peer evaluation process. For more information, contact us at certification@ispi.org.

Registration Fee: ISPI Member Rate: $1,295 | Non-Member Rate: $1,495

The CPT application fee is included in the price of the workshop.

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Stay on Top of Your Field: Two-Day and One-Day Workshops

Whether you are new to the field or looking to enhance your skills, ISPI's two-day and one-day workshops will advance your professional know-how and knowledge in a specific topic area. As a workshop participant, you have the option of registering for individual workshops or participating in ISPI's Certificate Program (details to be posted). Limited in size and facilitated by experts, our workshops provide the tips, tools, and techniques necessary to remain a top performer in your field. *Satisfaction Guarantee: If you are not completely satisfied with your workshop, ISPI will refund your workshop registration fee.

Workshop Codes: Please note the Workshop Code (W??) associated with each workshop. This code will assist you when registering for the workshop.

Two Day Workshop

Sunday, April 18 and Monday, April 19, 2010
8:30 am to 5:00 pm -- Both Days

Registration Fee:

Conference Attendee or Member Rate:     $ 600
Non Member, Non Conference Attendee:  $ 650

SDI Level 1 Facilitator Certification
Tim Scudder, CEO, Personal Strengths, USA -- tim@ps4sdi.com  
Code: WBA -- Room: Pacific Suite A

At the conclusion of the workshop, attendees will be certified to facilitate the Strength Deployment Inventory (SDI), a valid and reliable self-discovery tool based on Relationship Awareness Theory. Facilitators, coaches, and performance technologists can integrate these tools into their own applications such as Leadership Development, Team Building, and Communication. The tool helps to build better relationships and identify and manage conflict more effectively. It is used globally in virtually every industry.

Participants will be able to: 

• Integrate the Strength Deployment Inventory and other tools into their own training and performance improvement work.
• Train others in conflict management approaches that can reduce the organizational cost of conflict.
• Fully explain the four premises of Relationship Awareness Theory, and how they relate to performance improvement.
• Train others to give positive, meaningful feedback based on personal strengths.
• Apply at least 10 participatory exercises from the Strength Deployment Inventory Facilitation Guide and other materials provided at the workshop.

Track: Process or Tool Intervention
Level: Beginning

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Sunday Workshops

Sunday, April 18, 2010 -- Full Day: 8:30 am to 5:00 pm
(Codes: WS?)

Full Day Registration Fee:

Conference Attendee or Member Rate:    $ 395
Non Member, Non Conference Attendee: $ 445

Faster, Cheaper, Better: Alternative Approaches to Instructional Design
Sivasailam “Thiagi” Thiagarajan, RMS and Tracy Tagliati, President, The Thiagi Group -- Thiagi@thiagi.com 
Code: WSA -- Room: Sierra A

Twelve years ago, Thiagi went cold turkey and quit using his grandparents’ ADDIE instructional-design model. He came up with an alternative continuous, concurrent, creative, co-design approach. His associates and hundreds of workshop participants have used this approach to design corporate training materials faster, cheaper, and better. In this walk-the-talk workshop, you’ll learn when, why, and how to apply principles from chaos, improv, and creativity to develop training for global business and for the next generation.

Participants will be able to: 

• Apply the CCCC (Concurrent Continuous Creative Co-design) approach to rapidly design your training package with greater motivational and instructional impact.
• Apply proven principles from a variety of disciplines to the design of high-quality accomplishment-based training materials and methods.
• Use a variety of templates to structure content and to design appropriate learning activities. 
• Redefine the role of learner/participants to require and reward greater participation in the learning process. 
• Rapidly design training packages by ignoring, combining, re-sequencing, and accelerating the traditional steps the process.

Track: Instructional Intervention
Level: Intermediate

Motivation and Behavior: Focused Leadership tools to Achieve Increased Performance*
Edward G. Muzio, CEO, Group Harmonics and Steve Overcashier, OD and Training Manager, Copart, Inc. -- ed@groupharmonics.com
Code: WSB -- Room: Sierra C

Become Behaviorally and Motivationally Fluent! Behavior creates our actions and tendencies; Motivation drives our needs and desires. Know yours, recognize others’, and super-charge your capability with individual, team (and family!) performance issues. Study real applications and impacts from two completely different industries: database security and automotive remarketing. ISPI Award of Excellence winning author (Four Secrets to Liking Your Work) teams with veteran practitioner (Intel, VeriSign, COPART) to share assessments, tools, and tricks. Advance self-assessment included.

Participants will be able to: 

• Receive and interpret their own personalized assessments delineating their behavioral style, motivational factors, and ramifications for performance. 
• Develop an understanding of primary behavioral factors and motivational drivers and how they blend to create individual and group actions and outputs. 
• Practice enhanced communication with others by learning to use observable behavioral and motivational information. 
• More effectively lead, influence, or support work teams by understanding the individuals and the team, even those who seem difficult or unpredictable. 
• Resolve conflict effectively through use of appropriate, interactive approaches. 
• See how these tools can be applied with cross organizational and/or intact teams.

Track: Instructional Intervention
Level: All

  * The workshop facilitator highly recommends Bill Daniels’ Matrix Management: Key Management Practices for Effective Cross-Functional Cooperation to complement your learning experience.

Performance-based Instructional Design: Practical Techniques & Tools that Engage Learners
Gary DePaul, CPT, PhD, Manager of Store Readiness, Lowe's -- gary@garydepaul.com
Code: WSD -- Room: Sierra F

If you read books on instructional design, you’ll notice authors advocate content-based instructional designs. This may be unintentional because, frankly, that may be how they were taught! Content-based instructional designs are easy to teach but make learning transfer difficult. Are you ready for performance-based techniques that seriously engage learners? This workshop gives you the opportunity to apply practical techniques to your instructional interventions. You will receive electronic copies of the presentation and tools.

Participants will be able to: 

• Apply techniques to:
• Engage organizations in the learning process.
• Improve learning transfer to performance.
• Use performance-based learning objectives to improve content and exercise development.
• Structure learning events to improve the learning experience.
• Use cognitive techniques to deliver complicated content.

Track: Instructional Intervention
Level: Beginning

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Monday Workshops

Monday, April 19, 2010 -- Full Day: 8:30 am to 5:00 pm
(Codes: WM?)

Full Day Registration Fee:

Conference Attendee or Member Rate: $ 395
Non Member, Non Conference Attendee: $ 445

Designing Scenario-based Multimedia Learning
Ruth Clark, President, Clark Training & Consulting -- Ruth@Clarktraining.com  
Code: WMA -- Room: Nob Hill A

Are you ready to move beyond “Show and Tell” and “Rule-Example-Practice” courseware? Scenario-based (also called problem-based or whole task) multimedia lessons have been proven to engage learners, accelerate expertise, and promote learning transfer. In this workshop, we will review the evidence behind the what, when, why, and for whom of scenario-based learning. You will have an opportunity to apply a design model for scenario-based multimedia lessons to your own content or to a case study.

Participants will be able to: 

• Identify the core features that characterize scenario-based multimedia learning (SBL). 
• Identify workplace learning goals and learners who would benefit most from SBL.
• Apply a design model to plan and storyboard a SBL lesson to your own content or a case study.

Track: Instructional Intervention
Level: Intermediate

Interactive Strategies for Improving Performance
Tracy Tagliati, President and Sivasailam Thiagarajan, RMS, The Thiagi Group --
tracy@thiagi.com  
Code: WMB -- Room: Nob Hill B

Encourage participants to interact with each other and with the content. Tracy and Thiagi will help you explore 60 training strategies and design seven types. With our framegame approach, you will plug new content into existing templates and create training games in a matter of minutes. If you are anxious about losing control, wasting time, and being attacked by participants, this workshop also equips you with three powerful facilitation techniques to avoid the undesirable side effects of interactivity.

Participants will be able to: 

• Design interactive strategies that help practitioners to exchange their expertise with each other, subject-matter experts to increase their effectiveness, and writers to create dynamic materials. 
• Design different types of simulation games that use inexpensive materials and methods to reflect the realities of the workplace. 
• Identify seven critical dimensions of interactive training (including pace, intensity, competition, and playfulness). Learn how to select, maintain, and balance appropriate intensities of these dimensions. 
• Recognize participants from hell and their disruptive behavior patterns. Learn strategies for discouraging such patterns and specific tactics for handling each pattern. 
• Identify the importance of the debriefing process for linking the training game or activity to the workplace reality. Learn a powerful six-phase model for maximizing learning from experience.

Track: Instructional Intervention
Level: Intermediate

Matrix Management: Key Management Practices for Effective Cross-Functional Cooperation*
William (Bill) Daniels, CEO, American Consulting & Training, Inc. -- bd@ACTproductive.com
Code: WME -- Room: Nob Hill C

Managing in a matrix structure is a key to getting organizations focused, flexible, and fast. Few managers are good at it; that’s why we have a world-wide productivity and leadership crisis. Come experience this challenging workshop and simulation that is being used to address the problem by Fortune 500 Companies all over the world.

Participants will be able to: 

• Identify the four, unique and inherently competitive demands on organizational resources that necessitate matrix structure and management: diversity of technologies, products, customers, and geography.
• Set and align goals, objectives, and priorities for matrix operations.
• Design the meetings that actually comprise matrix structure.
• Invent the processes and procedures that support parallel/integrated processing.
• Facilitate management teams’ problem-solving, decision-making, and decision-implementation.

Track: Organizational Design Intervention
Level: Intermediate/Advanced

  * The workshop facilitator highly recommends Edward Muzio and Steve Overcashier’s Motivation and Behavior: Focused Leadership tools to Achieve Increased Performance to complement your learning experience.

The Six Boxes® Approach: An Introduction to Performance Thinking

Carl Binder, CPT, PhD, Senior Partner, Binder Riha Associates -- carlbinder@sixboxes.com  
Code: WMF -- Room: Nob Hill D

The simplicity and plain language of The Six Boxes® Approach can drive rapid communication and implementation of HPT across all organizational levels, in diverse cultures, to address performance challenges great and small. This workshop teaches the language and concepts of Six Boxes “performance thinking” for organizational alignment, needs analysis, best practices initiatives, implementation planning, leadership, and other performance improvement efforts. It introduces language and concepts that participants can start to apply immediately.

Participants will be able to: 

• Communicate in clear, plain language with others about causes of deficient and exemplary performance. 
• Identify metrics for measuring the impact of programs and interventions.
• Gain consensus about performance objectives and how to achieve them.
• Conduct needs analyses, best practices initiatives, performance system design, implementation planning, process improvement, and training support.
• Spread fundamental HPT and "performance thinking" across diverse organizations and cultures.

Track: Research to Practice
Level: All

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