The Masters' Series program is designed to provide conference attendees with an in-depth analysis of the trends and issues facing human performance improvement practitioners. These speakers were selected by 2009-10 ISPI President Darlene Van Tiem, CPT, PhD, because of their expertise and accomplishments in human performance technology in the corporate, global, and academic arenas. Tuesday @ 2:00 pm | Wednesday @ 4:00 pm Tuesday, April 20, 2010
2:00 - 3:30 pm The Executive's View: Managing Organizational Performance Panelists Aaron Carmack, Pacific North Regional Vice President, Home Depot
Stephen E. Cooper, Co-founder, Chairman and CEO, Skyler™ Technology
Kay Monroe-Townsend, Vice President of Operations, United Parcel Service
David Stanasolovich, General Manager of Information Technology Platform Engineering Capability, Intel Corporation
Margie Tatro, Director of Fuel and Water Systems, Sandia National Laboratories Moderator: Lory Lanese, Intel Corporation Organizing Committee: Ed Muzio, Group Harmonics (chair), Cathy Brown, Home Depot, Bill Daniels, American Consulting and Training Have your questions answered directly from the executives who believe in and use HPT--even if they don't call it that! The panel will share experiences and perspectives on how they are leading performance excellence in a holistic, systematic manner. Panelists are executives who understand that employees are the source of both organizational results and vision, and practice what they preach with help from professionals like you! The emphasis of the discussion will be on what, from the C-level perspective, internal and external practitioners of HPT must accomplish in order to add maximum value. Hone the focus of your work by hearing from those who own responsibility for client outcomes... and control client purse strings. As a member of the audience, you will have an opportunity to submit your questions, which will be selected by the moderator and presented to the panel for discussion. You will leave with an increased understanding of performance as viewed by the senior business leaders who are your end customers, and perhaps some new thoughts about the broader purpose of your own work. Aaron Carmack assumed the role of Regional Vice President for the Pacific North region in October of 2008. In this role he is responsible for store operations in 109 stores located throughout Northern California, Northern Nevada, Utah and Wyoming. Aaron joined The Home Depot in 2003 as a store manager in Chicago. He held district manager positions in Evansville, Indiana, and in Chicago before being promoted to RVP for the Midwest Region in 2007. Prior to joining The Home Depot, Aaron was the director of stores for Midas International and spent 15 years with Sears, where he held various positions of increasing responsibility, including district manager and senior national manager of customer service.  Stephen E. Cooper is Co-founder, Chairman and CEO of Skyler™ Technology, Inc., a software company incorporated in August 2003. Skyler develops and markets Market Data Processing Solutions for the Financial Services Industry. Stephen is also a Director of Inogen, Inc. Inogen is the leading supplier of portable oxygen concentrators for the health care industry. He was a Corporate Vice President of Applied Materials and President of Etec Systems, Inc., the leading supplier of electron beam and laser beam mask patterning equipment for the semiconductor industry with a market share of over 65%. Stephen took Etec public and in March 2000 the company was aquired by Applied Materials. Until the acquisition, he was Chairman, President and CEO of Etec Systems, Inc. Before joining Etec, Stephen was President and CEO of Bipolar Integrated Technology, a manufacturer of bipolar ECL integrated circuits including floating point chips and RISC microprocessors. He holds a B.S.E.E. ‘68 from the University of California at Santa Barbara. From 1968 to 1972, he was an officer in the USAF where he held the rank of Captain. Stephen is a Trustee and past Chair of the UC Santa Barbara Foundation and Chair of the Advisory Board for the Technology Management Program at UC Santa Barbara.
 Kay Monroe-Townsend, Vice President of Operations, has been with UPS for over 30 years. Kay currently leads the United States Package Operations Transformation initiative. This substantial and complex change program will position the organization to better focus on opportunity markets and leverage organizational structures to further grow market share, improve profit, and enhance customer solutions. The U.S. Package Operations business unit produces over $25 billion in annual revenue, and comprises 1,500 operating centers and over 281,000 employees. Prior to her current assignment, Kay was Vice President of Operations for UPS's Ohio District, responsible for $600 million in annual revenue and 48,000 employees. In addition to her operations management background, Kay's career at UPS also has included roles in Finance, Systems Reengineering, and Information Systems & Technology.
 David Stanasolovich is General Manager of Platform Engineering Capability, a part of the Intel's Information Technology group. His organization is responsible for the following: Intel's Enterprise Information Product Life Cycle Management System, Engineering computing that delivers xPG computing solutions to get Intel platform designs to market, Flex Services that is Intel's internal, full-service technology solution provider and consulting practice, IT Design Strategic Planning to improve Silicon Design teams' productivity, and Enterprise Solution & Services that delivers and sustains software lifecycle management solutions. Stanasolovich joined Intel in 1993 for the microprocessor Manufacturing startup of the latest Intel factory. In the next few years, he assumed various positions, becoming Manufacturing Engineering manager, Operations manager, Business, and Yield manager in Intel's Flash memory business. He drove the initiative to significantly reduce the Flash memory unit cost enabling Intel to remain in the Flash business. Prior to joining Intel, he led several semiconductor process integration groups in semiconductor process development in IBM Corporation for 10 years. Stanasolovich received Bachelor of Science degrees in Chemical Engineering, and also Chemistry from the Pennsylvania State University in 1981. He received a Masters of Science degree in Electrical Engineering from Cornell University in 1990. He has 21 patents, and 12 invention related awards during his career.
 Margie Tatro, Director of Fuel and Water Systems, Sandia National Laboratories, currently leads a group of approximately 200 people working on behalf of the nation's taxpayers to make the nation's energy and water systems safer, more secure, more reliable, more sustainable, and cost effective. She is responsible for a $100M portfolio of programs that include fossil energy, renewable energy, and energy storage technologies, as well as energy efficiency, transportation fuels, and energy infrastructure research. In addition, Margie is responsible for water safety, security and sustainability efforts including work to improve water treatment technologies as well as the identification of water-energy challenges and research opportunities. Margie holds BS and MS degrees in mechanical engineering (heat transfer) from the University of California, Davis and the University of New Mexico and has been employed by Sandia National Labs since 1985. She has worked in renewable energy research, facilities design, software design, energy reliability and infrastructure protection groups while at Sandia. She is a native of Los Alamos, New Mexico.
How Can I Learn to Lead from the Middle?
John Baldoni, Baldoni Consulting LLC "Leading from the Middle" presents ways that change agents and managers can create and leverage their influence to build coalitions in order to effect positive change and achieve organizational goals. Baldoni will show how managers and internal consultants who lead up are those who can influence across boundaries because they have the trust and respect of senior leaders and colleagues. This presentation is based on his newest book, Lead Your Boss, The Subtle Art of Managing Up. According to the Harvard Business Review, "Baldoni's guide to leading in the middle provides useful advice...[and] offers encouragement and inspiration." During this presentation, ISPI professionals will learn ways to: - Teach managers to influence up, down, and across the organization.
- Demonstrate how managers can lead their bosses to achieve improved results.
- Collaborate with colleagues to build a coalition of peers.
- Leverage the impetus for organizational effectiveness, e.g. making good things happen.
- Implement practical tips for how performance improvement professionals can communicate, delegate, manage, and inspire.
 In 2010, for the second consecutive year, John was named one of the top 25 leadership experts by Top Leadership Gurus. For more than 20 years, John Baldoni has been helping men and women from the top floor to the shop floor become more effective leaders. Widely quoted in the media as an authority on management and leadership issues, John writes the weekly "Leadership at Work" column for Harvard Business Publishing that is syndicated by Bloomberg.com. His many books on leadership are used by individuals and organizations the world over. John's books have been translated into Chinese, Indonesian, Japanese, Korean and Spanish. John also produced a series of leadership coaching videos for Athena Online. John is a frequent speaker on leadership topics to corporate, professional, military, and university audiences. Recently, the Washington Post featured a Guest Insight on Five Signs of Bad Management.
The Reality of Simulations: Handling Complexity by Reconciling Paradoxes
Sivasailam "Thiagi" Thiagarajan, Resident Mad Scientist, The Thiagi Group, Inc. In the multicultural and global workplace, complexity proliferates in the form of paradoxes. Effective performance consultants don't just solve problems. They reconcile paradoxes. True performance technologists are systematic and spontaneous; rigid and flexible; impulsive and reflective; controlling and empowering; compassionate and mercenary; and playful and serious. They achieve long-term and short-term results by employing rational and intuitive approaches. In this interactive session, learn how to use oxymorons for fun or profit. Figure out why the opposite of every profound truth is also a truth and learn how to bring about a healthy multiple-personality syndrome. This presentation will answer all your questions--and question all your answers. A key element of this session is a participatory demonstration of a simulation that involves transforming bipolar paradoxes into bivariate matrices. We begin with a simple either-or statement (example: public option in health care is good or bad) and complexify it to discover the conditions, purposes, and populations in which either side can provide measurable and sustainable benefits. The resulting synthesis takes us to the next level of accomplishment. Participants will be able to: - Explain how systems thinking and empirical research clearly demonstrate the fallacy of naïve either-or thinking.
- Understand how simulations help us differentiate between balancing and blending polarities.
- Apply a structured sharing technique that identifies and optimizes paradoxes.
Thiagi has been twice elected president of ISPI, 25 years apart. He is now planning a hat trick by running for posthumous presidency in 2030.
<< top >> Wednesday, April 21, 2010
4:00 - 5:30 pm Building HPT into a Business DNA: A Leader's View
Irada Sadykhova, Senior Director, Engineering Excellence and Technical Strategy & Community, Microsoft Corporation Have you ever asked yourself--what really makes sense to organizational leaders when it relates to HPT? This presentation will focus on what matters to leaders as it relates to human and organization performance and how sound implementation of HPT can make a significant difference in driving improvements on enterprise scale. Using the context of one specific company, you are invited to reflect on what resonates with leaders, what works in influencing them and what doesn't, and how to develop strategic advantage of HPT over time.
 Irada Sadykhova serves as the Senior Director of Learning & Organization Effectiveness for the Engineering Excellence and Technical Strategy & Community group at Microsoft. She is responsible for developing and implementing engineering talent management strategies, methodologies, and analytics with the purpose of designing and implementing talent development and performance improvement solutions. Irada and her team play critical role in helping leadership teams to drive performance, growth, and innovation. Additionally, she directs efforts around building engineering leadership development and organizational design. Prior to coming to Microsoft, Irada worked in a variety of leadership roles for the Cendant companies including managing sales, IT, and HR organizations. She is the Advocate for ISPI, an active participant in professional virtual teams, and a frequent speaker at the industry events. Irada holds multiple degrees in linguistics, psychology, political science, and philosophy. The Flat World has Swung Open: How Web Technology is Revolutionizing Education
Curtis J. Bonk, Professor, Indiana University and President, SurveyShare, Inc. Building on Thomas Friedman's book, The World is Flat, Curt Bonk offers an intriguing look at 10 technology trends which he calls educational openers. When combined, the first letter of each opener spells the acronym: "WE-ALL-LEARN." This model helps make sense of the role of various technologies in open education, including open courseware, open source software, open access journals, open educational resources, and open information communities. As part of the presentation, Bonk will discuss e-books, podcasts, streamed videos, online learning portals social networking tools like Facebook and Ning, YouTube videos, wikis, and virtual worlds. With such technologies, thousands of organizations and scholars are sharing their course materials, expertise, and teaching ideas globally, thereby expanding learning opportunities and resources even further. As this occurs, members of the media, politicians, educators, students, parents, and others are asking important questions about the quality of such content. Bonk will also address questions related to the digital divide and how those without Internet access still benefit immensely from these open learning tools and resources. The economic world of Friedman may be flatter, but the educational world is definitely more open than is was a decade or even a few years ago. Open up and enjoy it!  Curt Bonk is a former corporate controller and CPA, who, after becoming sufficiently bored with that, received his master's and PhD degrees in educational psychology from the University of Wisconsin. He is Professor of Instructional Systems Technology and adjunct in the School of Informatics at Indiana University (IU). Dr. Bonk was recently a Senior Research Fellow with the Advanced Distributed Learning Lab within the Department of Defense. He has received numerous teaching and mentoring awards from IU as well as the CyberStar Award from the Indiana Information Technology Association, the Most Outstanding Achievement Award from the U.S. Distance Learning Association, and the Most Innovative Teaching in a Distance Education Program Award from the State of Indiana. Curt has given nearly 1,000 talks around the globe related to online teaching and learning. In addition, he has over 230 publications on topics such as online learning pedagogy, massive multiplayer online gaming, wikibooks, blogging, open source software, collaborative technologies, and synchronous and asynchronous computer conferencing.
HPT and the Coast Guard: A Partnership of Performance
Rear Admiral Timothy S. Sullivan, Commander, Force Readiness Command, United States Coast Guard Smaller than the New York City Police Department, the Coast Guard carries out humanitarian, homeland security, and national defense missions across the globe. It is a small service with a very big job. It lives by the motto "Semper Paratus" (always ready) and pushes itself to be ready to respond to all threats and all hazards, all the time. As the Commander of the Force Readiness Command, RADM Timothy Sullivan is responsible for ensuring the Coast Guard workforce is always ready and will discuss how integrating Human Performance Technology has served as a force multiplier for the Coast Guard. The Coast Guard has been implementing HPT since 1988 when it sent its first officer to graduate school in the emerging performance technology field. Today, the service is regarded as one of the most progressive and forward leaning organizations (public or private) with regard to the integration of HPT principles and practices into its day to day work. This presentation will describe the Coast Guard's approach to making HPT a strategic partner as it continually strives to remain Semper Paratus.  Rear Admiral Sullivan assumed the duty of Commander, Force Readiness Command (FORCECOM) in June 2009, in addition to his position as Deputy Commander, Pacific Area. FORCECOM maintains sole responsibility for the current and future readiness of the entire Coast Guard workforce. Prior to standing up FORCECOM, he was Commander, Maintenance and Logistics Command Pacific, First Coast Guard District Commander, and Commander, Maritime Defense Command. He served as the Senior Military Advisor to the Secretary of Homeland Security as the primary coordinator between the Departments of Defense and Homeland Security, as well as operational advisor to the Secretary during Hurricanes Katrina and Rita. His shipboard commands include the Coast Guard Cutter MALLOW in Honolulu, and the Coast Guard Cutter JUNIPER, homeported in Newport, RI, where he had the distinction of being the first "Plankowner" Commanding Officer. A native of Milwaukee, Rear Admiral Sullivan graduated from the Coast Guard Academy in 1975 and earned a Masters Degree in Communication Art/Public Affairs from Cornell University. He is also a graduate of Harvard University, Kennedy School of Government Senior Executive National and International Security Program.
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