A Human Performance Technology (HPT) Institute

Principles and Practices of Performance Improvement

San Francisco, California
Tuesday, January 27 to Thursday, January 29, 2009
8:30 am to 5:00 pm

Overview

The Principles and Practices of Performance Improvement Institute is the premier learning event for those ready to acquire the performance consulting mindset so critical in today's business climate. Guided by expert instructors/facilitators, participants are immediately engaged in a learning experience that models the very techniques it presents. Workplace examples and collaborative analyses of case studies pull participants into active problem solving, as they learn the foundations of performance improvement. The program demonstrates proven tools and techniques in use in the performance improvement arena today. Participants will apply the skills of performance consulting and the techniques introduced in this workshop to diagnose performance improvement opportunities and prescribe strategies and tactics to address them. Takeaways include models, best practices, resources and a network of colleagues with a broad array of expertise. The program includes:

Performance Objective

Principles and Practices of Performance Improvement will teach you the Human Performance Technology process and the application of performance consulting skills and tools to analyze a workplace performance problem, present solutions and evaluate your results.

You Will Learn To:

• Define Human Performance Technology.
• Define performance and describe how to apply the HPT model to improve performance. 
• Apply the Total Performance System to identify performance issues. 
• Conduct a Gap Analysis to compare desired performance to actual performance in order to identify performance gaps. 
• Identify possible causes of performance gaps. 
• Prescribe appropriate interventions that could eliminate performance gaps.
• Identify levels of performance evaluation and the types of data that each level yields.

"It's the best [workshop] I've been to in my civilian career. As far as I am concerned, this is the workshop to attend for anyone trying to get their arms around what performance consulting is all about."

"The workshop was long on practical application and short on theory. The knowledge, experience, and real-world examples [the faculty] provided greatly enhanced the learning experience."

"Bravo Zulu!"

Debbie Titus
Performance Consultant
WGP Leadership, Learning, & Performance 

Program Topics Include:

• Introduction to Human Performance Technology (HPT) 
• Overview of HPT and the Certification Standards 
• HPT and the Balance Score Card 
• Total Performance Systems 
• Performance Analysis to Worker, Work, and Workplace 
• Cause Analysis 
• Intervention Selection and Design 
• Feedback/Evaluation 
• Systematic Approach to Performance Consulting 
• Basic principles of the Standards of Performance Technology:
  • Focus on Results 
  • System Thinking 
  • Add Value 
  • Work with Partners 
  • Use a Systematic Approach

You Will Participate In:

• Case Studies
• Group Discussion
• Cracker Barrel *
• Skill Practice

* The Cracker Barrel roundtable discussion format allows faculty members to share their expertise in a relaxing and fun atmosphere. 

Continental breakfast and lunch are included in the course fee.

Level: Basic/Intermediate

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Your 3 day Institute registration includes all materials and networking lunches. Group registration discounts are available; please call ISPI at 301-587-8570 for details.

Member Rate: $ 1299
Nonmember Rate: $ 1499

Registration Options:

• Download the Registration Form 244 kb  (to be posted)

For changes to your registration, please email info@ispi.org or call 1-301-587-8570. 

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Sir Francis Drake Hotel - A Member of Kimpton Hotels
450 Powell Street
San Francisco, CA 94102
phone: 1.800.227.5480 or 1.415.392.7755
email: reservations@sirfancisdrake.com
http://www.sirfrancisdrake.com/

ISPI Group rate: $159.00 single/double
Group Code: ISPI

ISPI Group cut-off deadline for reservations: January 1, 2009.

NOTE: Secure your reservations early! There is a city-wide conference in San Francisco and reservations received after this date may not be entitled to the special ISPI group rate!

Trends come and go. A true classic withstands the test of time. The Sir Francis Drake, a Kimpton Hotel in downtown San Francisco, has been in style since 1928. A mixture of timeless elegance and high style, this landmark San Francisco hotel offers historic accommodations in the heart of Union Square.

Not only a Union Square hotel, the Sir Francis Drake Hotel is also just steps from the Moscone Convention Center, the Financial District, Nob Hill, Chinatown, SOMA, and the Theatre District. The Beefeater doorman, exquisite service, and inviting style all create a unique hotel presence on vibrant Union Square, San Francisco.

Plan your next San Francisco business meeting, wedding, or relaxing vacation at the Sir Francis Drake Hotel. We offer fine dining and luxurious suites with spectacular views of downtown San Francisco and Union Square. This fabulous Kimpton Hotel is a welcome destination amidst the hustle and bustle of vibrant downtown San Francisco.

Sir Francis Drake Hotel - "Best of City Search" as the Best Union Square Hotel for 2006.

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Earn CPT Points Toward Re-Certification!

The HPT Institutes meet the requirements for 12 CPT points to re-certify as a Certified Performance Technologist (CPT). For more information on the CPT program, visit www.CertifiedPT.org.

ISPI's HPT Institute attendees may also receive credit from the following:

Earn 3 graduate credits through Excelsior College. Learn More...

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