Courses
Complete any 4
of the following courses to earn a Performance Improvement
Management Certificate. Courses may be taken individually or
as part of the Certificate Program.
An overview of each course follows. More
information, including learning objectives, is available at the
Ithaca Online Learning center.
Change Management
Change efforts are often complex, messy,
and impacted by cultural forces. You will examine concepts, models,
roles, and best practices for implementing and managing change
initiatives effectively.
Designing and Modeling Communication Systems and Infrastructures
Learn how to become the architect of a
coherent and vibrant system of rules (policies, procedures, and
standards) and tools (technologies and vehicles).
Evaluating Emerging Technologies
Learn what’s hot and what’s not even on
the radar screen, and how to assess if and how you should adopt a new
technology.
Leadership and Coalition-Building
Leading means more than managing. You’ll
develop new ways to leveraging your strengths and preferences, to build
effective teams, and to manage upwards.
Managing Across the Generations
You'll learn how leading organizations
attract, train, communicate with, and motivate youngsters, accommodate
the needs of experienced elders, and capture the knowledge of the
quickly-retiring Baby Boomers.
Managing Projects with In-House and Outsourced Teams
Develop skills in writing and using RFPs,
budgeting, scheduling, coordinating responsibilities, and using
collaboration technologies to bring successful projects in on time and
within budget.
Needs Analysis and Performance Consulting
Move beyond being a creative producer to
a consultant who identifies and closes business performance gaps, using
a set of analytical methods and a wide variety of solutions.
ROI and Beyond: Demonstrating the
Value of Performance Systems as a Business Asset
Learn how to calculate the potential and
current value of performance improvement systems and projects as they contribute
to the intangible asset portfolio and shareholder value of your
organization.
Strategic Planning
Acquire a deeper understanding of strategy
concepts and learn to develop a strategic plan that creates alignment
with organizational priorities and cultivates influence with senior
leadership.
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