A Manager's Guide to Improving Workplace Performance

Roger Chevalier, CPT, PhD

There is an old Chinese proverb that most of us are familiar with: "Give a man a fish and you feed him for a day. Teach a man to fish and you feed him for a lifetime." All too many of us have been giving HPT to managers and supervisors when we should be teaching HPT to them.

One of the critical roles that managers and supervisors have is that of improving the performance of their divisions, departments, and workgroups. They routinely assess the present level of performance and compare it to a desired or planned level of performance. They then identify the potential causes for performance shortfalls and come up with solutions that they implement. They then evaluate the results to see if the difference between "where they are" and "where they want to be" has been closed. Sound familiar? This is the systematic approach that is defined by the last six Standards of Performance Technology.

Wouldn't it be better if, instead of personally applying HPT at a tactical level, we teach managers and supervisors to do this, leaving us time to apply HPT on strategic problems? Is it time that your organization delivered performance improvement techniques to your line managers and supervisors?

This workshop presents state-of-the-art information on performance coaching, leadership, and performance technology for use by managers and supervisors as they work to improve workplace performance. The workshop is based on four sessions presented at past ISPI conferences and is the subject of a new book by Roger Chevalier entitled A Manager's Guide to Improving Workplace Performance.

Objectives

Participants will be able to:

• Understand the performance coaching process and use Situational Leadership® and the Performance Coaching Guide to develop their people.
• Identify performance gaps as the difference between the present and desired level of performance.
• Identify the causes for performance gaps and select appropriate solutions to eliminate performance gaps.
• Implement the needed changes and evaluate the results.
• Decide if it is time to bring performance improvement techniques to their line managers and supervisors.

Intended Audience

This workshop is intended for performance improvement professionals and the managers and supervisors they serve.

 

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