Editorial-The Critical Incident Technique as a Vehicle for Voice
Peter J. Dean
Diffusing Supply Chain Innovations at Hewlett-Packard Company:
Applications of Performance Technology
Brian Cargille and Dwight Branvold
A Comparative Study of Western and Japanese Practices Geared Towards
Improved Learning and New Product Performance
Kenneth A. Saban, David Hanson, and John M. Lanasa
The Diffusion of Collaborative Technologies into a College Classroom
Nory B. Jones and James Laffey
Using Performance Analysis for Training in an Organization Implementing
ISO-9000 Manufacturing Practices: A Case Study
Dale E. Kunneman and Catherine M. Sleezer
Diversity at Work: A Case Study of Using Videotape Training to Enhance
Performance
Jacqueline M. Layng
Performance Management Applied at the Performer Level
Jerry W. Gilley
Challenges and Problems Reported by Small Group Facilitators
Judith A. Kolb and William J. Rothwell
Communication and Environmental Design: Analyzing Organizational Culture
to Improve Human Performance
Thomas A. Birk and John E. Burk
The Performance Technologist's Library- PIQ's Book Review Column
James D. Russell
ISPI
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