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Volume 16 / Number 1
2003

Assertions and Evidence 
Michael Cassidy and Karen Medsker

Antecedents and Consequences of Coaching Behavior 
Andrea D. Ellinger

A Consumer-Driven Approach to Increase Suggestive Selling 
Don Rohn, John Austin, and Alison Sanford

Work Situations Triggering Participation in Informal Learning in the Workplace:
A Case Study of Public School Teachers 
Margaret C. Lohman

Key Competencies Required of Performance Improvement Professionals 
Ingrid J. Guerra

Measuring the Results of Performance Improvement Interventions 
Scott P. Schaffer and John Keller

The Relationship of Learning and Performance Diagnosis at Different System Levels 
Khalid Lubega

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