ISPI: Performance Improvement Quarterly

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Volume 19 / Number 3
2006

Editorial
Michael Cassidy

Situational and Demographic Influences on
Transfer System Characteristics in Organizations

Hsin-Chih Chen, Elwood F. Holton III, and Reid A. Bates

Transfer theories, which are closely related to evaluation theory, have been developed from a holistic perspective, but most of empirical transfer research has not effectively utilized holistic models to investigate transfer of learning until the late 1990s. Additionally, little has been done in examining the relationship between situational variables, demographic variables, and transfer system characteristics. This study contributes to transfer research by examining the combined effects of situational and demographic variables on a holistic model of perceived organizational transfer systems. A key finding was that demographic variables make only a marginal contribution to predicting transfer system characteristics when compared to situational variables. It seems clear that the differences in transfer system characteristics depend on diverse situational influences, primarily due to types of training programs and types of organizational cultures. This finding does not support one-size-fits-all transfer interventions. Future research may focus on investigating benchmark transfer practices in certain types of organizations or industries to empirically identify the true leverage points of a diagnosing instrument of transfer--the Learning Transfer System Inventory--for interventions and change.

Toward a Current, Comprehensive, Integrative,
and Flexible Model of Motivation for Instructional Design

Patricia L. Hardré and Raymond B. Miller

Workplace motivation historically has been an HR function, with ID as a training function. This division produces a split between motivation and training, leaving them isolated from one another. Intervention design needs to include motivation throughout its phases, to maximize motivating opportunities for performance improvement. The current models included in instructional design texts and resources are important, but tend to lack some characteristics that would make them more useful and productive for designers. The purpose of this paper is to present a theoretical and conceptual framework for the development of a new model of motivation for intervention design that is current, comprehensive, integrative, and flexible. To that end, we (1) review the key points of the call for such a model; (2) present a framework for such a model; (3) offer a conceptual prototype for a model to meet designer's needs and include perspectives from experts in instructional design and performance technology, including how it fills out an integrative theoretical base of motivation for the field; and (4) present future development implications for the field.

Designing Asynchronous, Text-Based Computer Conferences:
Ten Research-Based Suggestions
Paul Choitz and Doris Lee

Asynchronous computer conferencing refers to the use of computer software and a network enabling participants to post messages that allow discourse to continue even though interactions may be extended over days and weeks. Asynchronous conferences are time-independent, adapting to multiple time zones and learner schedules. Such activities as free-flowing discussion, structured seminars, peer counseling, collective databases, group projects, and community decision making are often used in computer conferences. All these activities can be designed to be authentic and realistic and, therefore, have the potential to support knowledge exploration and construction for students. The ten research-based suggestions provided by this paper are an attempt to group theories and research findings important to the effective design of computer conferences. Descriptions concerning the interactive literature review method and the procedures for analyzing and selecting the appropriate data of the study are provided. Finally, possible strategies, activities and potential barriers pertaining to each of these suggestions are discussed.

Relationships between Learning Styles and Online Learning: Myth or Reality?
Susan A. Santo

This paper examines research on learning styles as related to online learning for adult learners. There is much disagreement regarding the definition of learning style. This paper defines it as an individual's preferred way of learning. The focus is on the extent to which learning styles are able to predict student success (e.g., grades, attitudes). The paper discusses nine different instruments that were used in various studies. Curry's model, which uses the metaphor of the layers of an onion, is used to categorize the instruments by theme for the sake of comparison. Criticisms of learning style research include: the vagueness of the construct "learning style"; the fact that the instruments are self-assessments; mixed results from research that searched for a relationship with online learning; and the difficulty of comparing different studies when online learning can include many different methods and technologies. Finally, I reach a conclusion regarding the suitability of studying the relationship of learning styles and success in online courses.

Assessing Training Needs of HIV Program Providers: A Mixed-Methods Evaluation
Catherine M. Sleezer and Melanie Spector

This article describes a mixed-methods needs assessment, or developmental evaluation, that was conducted for the providers and stakeholders of Oklahoma's community-based organizations (CBOs). The needs assessment, which was the first phase in developing training on outcome monitoring for their HIV prevention programs, relied on three evaluation approaches: Behavioral objectives, participatory, and empowerment. This article describes the background for the needs assessment, the needs assessment process, and the lessons learned.

When dealing with such a complex issue as HIV prevention where multiple goals must be achieved for success, a mixed-methods approach to needs assessment may better capture real-world needs. Furthermore, it may increase acceptance of the needs assessment findings and conclusions by the diverse groups that have a stake in the evaluation. However, as this study exemplified, implementing and reporting a mixed-methods needs assessment that is based on differing evaluation approaches is complex, challenging, and resource intensive. This study can contribute to theory building for mixed-methods evaluation.

Integrating Knowledge Management Systems, Electronic Performance Support Systems,
and Learning Technologies: A Conceptual Model

Yuxin Ma and Stephen W. Harmon

The field of training and development has been increasingly affected by knowledge management, performance support, and learning technologies, yet the impact of these disciplines has typically been disjointed and uncoordinated. Projects in each of the disciplines are often implemented systematically, but not systemically. To take full advantage of their potential to improve performance, we must develop the possible synergies that exist among them. In this paper, we aim to develop a theoretical argument for integrating electronic performance support systems (EPSS), knowledge management systems (KMS), and learning technologies as well as to create a conceptual model for the integration. This understanding will guide training and development professionals in developing more systemic performance improvement interventions. We start with an overview of KMS, EPSS, and learning technologies. We then examine the intersection of these areas and present a rationale for integrating the three technologies under the framework of Human Performance Technology (HPT). Finally, we propose a conceptual model for the integration and discuss its technical and organizational implications.

A Performance Evaluation of the Collaborative Efforts in an Online Group Research Project
Lori A. Brown, Nicholas P. Eastham, and Heng-Yu Ku

This study investigated the performance of 13 graduate students' collaborative efforts toward a group research project in an Instructional Analysis, Design, and Evaluation online course. Gaps between course expectations from the instructor and student collaborative performance were identified through the review of the team agreement, the use of surveys, and focus group interviews. Performance gaps occurred in the areas of communication, assignment completion, and group cohesiveness. These performance gaps were caused by lack of knowledge and skills, motivation, and/or organizational support. Appropriate intervention strategies such as effective group interaction and communication, building relationships and establishing trust, periodic review of team agreements, mini-training sessions on collaboration and supportive behaviors, and role differentiations and collaborative task designation are presented. Instructors who are interested in incorporating group research projects into their future online courses may consider implementing these interventions to facilitate the improvement of students' collaborative efforts.

   

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