April, 2001
Volume 40 / Number 4
Editor’s Notes
by James A. Pershing
Guest Editorial: The Science of Performance Improvement: Introduction to a
Special Issue
by Richard Clark and Roger Kaufman
Commentary: No Pain, No Gain: Why
Situational Analysis Is Critical for Successful Change Implementation
by Pierre Mourier
Allow Us to Introduce…Charline Seyfer Wells
by Debra Haney and Sheryl Narahara
Intellectual Capital:
Comparison and Contrast
by Susan R. Madsen
Learner-Centered
Usability: Tools for Creating a Learner-Friendly Instructional Environment
by Linda L. Lohr and Carol Eikleberry
Keeping Score for Organizational
Performance
by Vana Prewitt
Court Rulings Favor Performance
Measures
by William W. Lee, PhD and Diana L. Owens
Book Review: Developing Technical Training: Structured Approach for
Developing Classroom and Computer-Based Instructional Materials (2nd
Edition) by Ruth Colvin Clark
reviewed by Marie Shadden
Book Review: First Things Fast
by Allison Rossett
reviewed by Stephen E. Smith
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