Special Issue: Electronic Performance Support Systems
Editor's Notes
by James A. Pershing
Guest Editorial-Performance Support: Crossing the Chasm from Ideas to
Practice
by Gary J. Dickelman
Performance Support in Perspective
by Ashok Banerji, PhD
Teaming Up for Performance Support: A Model
of Roles, Skills, and Competencies
by Burt Huber, Jenifer Lippincott, Cathie McMahon, and Catherine Witt
A Role by Any Other Name: The Availability of
Skills in Project Teams
by Duane Degler
Knowledge: Bashful Partner or Leader of
the Dance?
by Stanley E. Malcolm, PhD
Gathering Knowledge for Your Knowledge
Management System
by Barbara Cowley-Durst
Performance Support Case Studies from IBM
by Celia Duke-Moran, Ginger Swope, Janis Morariu, and Peter deKam
Book Review: The Invisible Computer:
Why Products Can Fail, the Personal Computer Is So Complex, and Information
Appliances Are the Solution
by Donald A. Norman
reviewed by Gary J. Dickelman
Performance that Keeps on Goin' and Goin'…
by Timm J. Esque
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