Volume 41/Number 2
Editor's Notes
by James A. Pershing
Commentary: Using Our Roots
by Timm J. Esque
E-Learning: Harnessing
the Hype
by Stephen L. Cohen and Damian Payiatakis
A Comparison of HPT
and Traditional Training Approaches
by Richard Kretz
Assessing and Evaluating:
Differentiating Perspectives
by Ryan Watkins and Roger Kaufman
Building Fluent
Performance in a Customer Call Center
by Carl Binder and Lee Sweeney
The Place of Process
by Alan Ramias
Book Review: Survivors: How to Keep Your Best People on Board After Downsizing
by Gayle Caplan and Mary Teese
reviewed by Judith Christofferson
Executive Summaries
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