January 2001
Volume 40 / Number 1
Editor’s Notes
James A. Pershing
PI Readers' Forum
Commentary: Performance Improvement Based on Results: Is Our Field
Interested in Adding Value?
by Ingrid J. Guerra
Allow Me to Introduce: Thiagarajan "Thiagi" Sivasailiam
by Deb Haney and Sheryl Narahara
Rapid Analysis Model: Reducing Analysis Time Without Sacrificing Quality
by William W. Lee and Diana Owens
Online Instructional Delivery: Lessons from the Instructor's Perspective
by K. Peter Kuchinke, Steven R. Aragon and Kenneth Bartlett
Performance Consulting: Job Aids for Interacting With Clients
by Roger Chevalier
The Art and Science of Personnel Selection: Assessing "Goodness of
Fit" With Organizational Culture
by John E. Burk and Thomas A. Birk
Consolidating Needs Assessment and Evaluation: Saving Time and Money
by Sharon J. Korth
Help Desk 101: Keeping Customers Happy While Managing Conflicting Expectations
and Performance Goals
by Donald J. Winiecki
Book Review: Strategic Thinking: A Guide to Identifying and Solving
Problems
by Roger Kaufman
reviewed by James D. Russell
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