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March 2001    
Volume 40 / Number 3

Master Series Issue

Editor's Notes
by James A. Pershing

Remembering William "Bill" A. Deterline: Our Friend and Colleague
by Claude Lineberry

In Memoriam: William Deterline
by Deb Haney and Sheryl Narahara

Souvenir
by William A. Deterline

HPT: The Culture Factor
by Roger M. Addison and Klaus D. Wittkuhn

Measurement: A Few Important Ideas
by Carl Binder

Degrees of Change-Resistance or Resilience
by Christine Marsh

Energizing Employees with Mentoring: They Keep Staying, and Staying, and Staying...
by Margo Murray

Making a Difference
by Carol M. Panza

Going International: The Balanced Scorecard
by Alicia M. Rojas

lean-ISD™ 
by Guy W. Wallace

Book Review: Fundamentals of Performance Technology: A Guide to Improving People, Process, and Performance
by Darlene M. Van Tiem, James L. Moseley, and Joan Conway Dessinger
reviewed by Gretchen Hartke and Yvonne Phillips-Hudson

Executive Summaries

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