October 2001
Volume 40 / Number 9
Editor’s Notes
by James A. Pershing
Commentary:
Why “Working Smarter” Isn’t Working: White-Collar Productivity Improvement
by Edward Shaw
Allow Us to
Introduce: Harold D. Stolovitch
by Debra Haney and Sheryl Narahara
Can
You Train Employees to Solve Problems?
by David Jonassen
Give
Customers What They Meant to Ask For—Designing Training Systems at Three Leve
by Peter R. Hybert
Maximize Performance Impact:
Create Partnerships With Customers
by Judith Stevens and Barbara Ibañez
Learning
System Design Considerations in Creating an Online Learning Environment
by Scott P. Schaffer and Shawn M. Overcast
Book Review:
The
2000/2001 ASTD Distance Learning Yearbook
edited by Karen
Mantyla
reviewed by James D. Russell
Executive
Summaries
ISPI
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