September 2000
Volume 39 / Number 8
Editor’s Notes
James A. Pershing
Commentary: Brown Suiters and Renaissance People: A Glimpse of What Makes
Us Who We Are
by Odin Westgaard
The
Evolution of the Shared Services Business Unit
by Leland Forst
The
Emotional Side of Performance Improvement
by Richard F. Gerson
30
Key Steps to Successful Diversity Management: Mentoring, Networking, and
Sponsorship
by Lenora Peters Gant
Enhancing
Instructor Evaluation
by Jeffrey Flesher, Chandra Sommers, and Paul Brauchle
Making
Human Resource Consulting Visible
by Ken Kaufmann and Carol L. Weaver
Overcoming
Managerial Malpractice
by Jerry W. Gilley
Book Review—Tests That Work: Designing and Delivering Fair and Practical
Measurement Tools in the Workplace
by Odin Westgaard
reviewed by Paul A. Hummel
Essay: A Modern Ritual
by Timm J. Esque
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