September, 2001
Volume 40 / Number 8
Special Issue Performance Support
Editor’s Notes
by
James A. Pershing
Guest
Editorial: Decoding Value: Essential Direction for Organizational Success
by Roger Kaufman
Beyond
Level 4: Tying HPT to Valuation of Intangible Assets
by Diane Gayeski
Performance
Improvement: More Than Just Bettering the Here-and-Now
by Ryan Watkins and Doug Leigh
Knowledge
Management: The Bedrock of Enterprise Strategy
by George H. Stevens and Scott M. Krasner
Online
Strategies to Improve Workplace Performance: Lessons from the WWW
by
Ruth Colvin Clark
Instructional
Design by Template
by Leslie L. Orr
Book Review:
Implementing Global
Performance Measurement Systems: A Cookbook Approach
reviewed by Casey Griles
Book
Review: A Practical Guide to Needs Assessment
by Kavita Gupta
reviewed by Hee Kap Lee
Executive Summaries
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