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Measuring What Matters

September 18th @ 1:00-5:00PM EST
Mark Bowers
Measuring What Matters: How to Effectively Measure Performance Behaviors

Participants will learn how to develop an effective tool to inform decision-making with an objective assessment of organizational and individual performance behaviors.

Participants will be able to:

1. Learn the theory of rubrics as a tool for guiding and measuring internal performance and behaviors
2. Develop a pilot rubric that they can build on at their home organization
3. Plan high-level actions for implementing behavioral performance in their organization
4. Recognize and explore the use of incentives, disincentives, and motivation in shifting organizational culture

Participants will receive a version of the attached workbook (much of which we’ll work through in the seminar), a sample “placemat” showing an extract of an in-use performance rubric, a copy of the KPI/Behavior characteristics “starter ideas”, and a copy of Resonant Scale starter ideas. Additionally, participants will receive gratis access to a collection of sample rubrics at my website (www.lighthouse-one.com/bonus).

Mark has consulted for several years with social-sector organizations on using non-quantifiable measures to plan strategy, make decisions, and assess impact. In addition to consulting, he has presented online and in-person workshops on measuring what matters to local businesses, government agencies, non-profits, and professional development organizations including chapters of ISPI. Mark is a twenty-year Navy Submarine veteran, and spent about ten years leading commercial management consulting teams in the Federal sector.
9/18/2018 1:00 PM - 5:00 PM