STEVEN J. KELLY, CPT
Steven Kelly, involved in performance improvement efforts for 40 years, has applied his craft in both commercial and government arenas (military, national, regional/state, municipal levels). Illustrative clients during the past three decades include Accenture, World Bank, GM/Opel, KPMG, Shell, McDonalds, US Steel, Kimberly-Clark, and Citibank. After relocating his operational focus to Central Europe in 1990, he has applied HPT methods to projects in 30 countries as diverse as Kazakhstan, Palestine, Ukraine, Nicaragua, Albania, Cyprus and Rwanda. In recent years he has focused on USAID and World Bank funded international development reforms in transitioning countries. Steven has traveled to over 90 countries in both professional and personal pursuits.
Steven is the founding partner of KNO Worldwide from 1979, with offices in Prague and Bratislava. His academic credentials include an A.A. Business, B.S. Political Science, M.A. Management/Human Relations, and completed coursework for a PhD in International Relations. He is a Certified Performance Technologist, Certified Technical Instructor, and Kirkpatrick Evaluator certified. He is a lifetime fellow of Phi Kappa Phi Honor Society and a recipient of the US Army Commendation Medal.
Steven is currently an International Society for Performance Improvement (ISPI) Lifetime member, and has served two terms on the Board of Directors. He was a Board member of ISPI Europe (Treasurer) 2004-2008, and a member of the Board of Directors for the Czech-American Chamber of Commerce from 1994-99. He was President of Association of American Residing Overseas in Prague from 1998-2003. Steven has presented at numerous professional conferences over the years and has co-authored articles in the PI Quarterly, PI Journal, regional economic magazines, and newspapers columns. Currently he is working with both Fortune 500 and governmental agencies to improve team effectiveness and overall productivity results.
Practicing Masterful Performance Technology: The Case of the Minister’s Cabinet.
Co-author Tanja Georgievska, & Fatmir Besimi. Performance Improvement Journal, Volume 52, No. 1, January 2013.
Building a Sustainable Project
Management Capacity in Cyprus.
Co-author Timm Esque, M. Mari Novak. & Anna Čermáková. Performance Improvement Journal, Volume 51, No. 8, September 2012.
Making a Difference: The Future of HPT in Sustaining Best-Practice International Capacity Development.
Co-author P. Coughlin & M Mari Novak. Performance Improvement Quarterly. Volume 25, No. 1, April 2012.
Reducing Municipal Strife Through Engagement, Case study 1.3. In D.M. Van Tiem, J.L. Moseley, & J.C. Dessinger,
Fundamentals of Performance Improvement: Optimizing Results through People, Process, and Organizations. San Francisco, CA: Pfeiffer. 2012
What Cost Development? Building Performance in Transitional Societies
. Co-author M. Mari Novak. Performance,Volume 4, No. 2, February 2012.
Applied Performance Technology Gets Results in Donor Funded Development. Co-author M. Mari Novak. Performance Improvement Journal, Volume 49, No. 3, March 2010.
Fifteen Years of Building Performance in Central Europe. Co-author M. Mari Novak, Anna Čermáková. Performance Improvement Journal, Volume 47, No. 10, December 2008.
Pulling Victory from Defeat: The Slovak Finance Ministry builds a performance system from the bottom up. Co-presented with Anna Čermáková, PhDr. CPT, Performance Improvement Conference, New York City, 2008.
Performance Issues in International Donor-Funded Development: A Starting Point for the PI Professional. Co-author M. Novak. Performance Improvement Journal, Volume 46, No. 1, January 2007.
Behind the Former Iron Curtain: Introducing Performance Improvement to a Transitional Economic Culture. Co-author M. Novak and A Cermakova. Performance Improvement Journal, Volume 44, No. 6, July 2005.