Steven Kelly, involved in performance improvement efforts for 40 years, has applied his craft in both commercial and government arenas (military, national, regional/state, municipal levels). Illustrative clients during the past three decades include Accenture, World Bank, GM/Opel, KPMG, Shell, McDonalds, US Steel, Kimberly-Clark, and Citibank. After relocating his operational focus to Central Europe in 1990, he has applied HPT methods to projects in 30 countries as diverse as Kazakhstan, Palestine, Ukraine, Nicaragua, Albania, Cyprus and Rwanda.  In recent years he has focused on USAID and World Bank funded international development reforms in transitioning countries. Steven has traveled to over 90 countries in both professional and personal pursuits.

Steven is the founding partner of KNO Worldwide from 1979, with offices in Prague and Bratislava. His academic credentials include an A.A. Business, B.S. Political Science, M.A. Management/Human Relations, and completed coursework for a PhD in International Relations.  He is a Certified Performance Technologist, Certified Technical Instructor, and Kirkpatrick Evaluator certified. He is a lifetime fellow of Phi Kappa Phi Honor Society and a recipient of the US Army Commendation Medal.

Steven is currently an International Society for Performance Improvement (ISPI) Lifetime member, and has served two terms on the Board of Directors. He was a Board member of ISPI Europe (Treasurer) 2004-2008, and a member of the Board of Directors for the Czech-American Chamber of Commerce from 1994-99.  He was President of Association of American Residing Overseas in Prague from 1998-2003. Steven has presented at numerous professional conferences over the years and has co-authored articles in the PI Quarterly, PI Journal, regional economic magazines, and newspapers columns. Currently he is working with both Fortune 500 and governmental agencies to improve team effectiveness and overall productivity results.


Practicing Masterful Performance Technology: The Case of the Minister’s Cabinet. Co-author Tanja Georgievska, & Fatmir Besimi. Performance Improvement Journal, Volume 52, No. 1, January 2013. Building a Sustainable Project

Management Capacity in Cyprus.
Co-author Timm Esque, M. Mari Novak. & Anna Čermáková. Performance Improvement Journal, Volume 51, No. 8, September 2012.

Making a Difference:  The Future of HPT in Sustaining Best-Practice International Capacity Development.
Co-author P. Coughlin & M Mari Novak. Performance Improvement Quarterly. Volume 25, No. 1, April 2012.

Reducing Municipal Strife Through Engagement
, Case study 1.3.  In D.M. Van Tiem, J.L. Moseley, & J.C. Dessinger, Fundamentals of Performance Improvement: Optimizing Results through People, Process, and Organizations.  San Francisco, CA: Pfeiffer. 2012

What Cost Development? Building Performance in Transitional Societies.  Co-author M. Mari Novak. Performance,Volume 4, No. 2, February 2012.

Applied Performance Technology Gets Results in Donor Funded Development. Co-author M. Mari Novak. Performance Improvement Journal, Volume 49, No. 3, March 2010.

Fifteen Years of Building Performance in Central Europe.  Co-author M. Mari Novak, Anna Čermáková. Performance Improvement Journal, Volume 47, No. 10, December 2008.

Pulling Victory from Defeat: The Slovak Finance Ministry builds a performance system from the bottom up.  Co-presented with Anna Čermáková, PhDr. CPT, Performance Improvement Conference, New York City, 2008.

Performance Issues in International Donor-Funded Development: A Starting Point for the PI Professional. Co-author M. Novak. Performance Improvement Journal, Volume 46, No. 1, January 2007.

Behind the Former Iron Curtain: Introducing Performance Improvement to a Transitional Economic Culture. Co-author M. Novak and A Cermakova. Performance Improvement Journal, Volume 44, No. 6, July 2005.          
Tel: 00421903800292
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Performance Assessment and Analysis

Performance Assessment and Analysis: A Systemic Approach
Friday, May 25, 2018
1:00PM - 5:00PM

Instructor - Ingrid Guerra-Lopez


Most performance improvement professionals would agree that performance assessments are critical as a means to measurably define gaps and the appropriate solutions to address them.  But how certain are we that our recommended solutions will add value to the organization and its customers?  Performance assessments are often done on a piece of a whole: a group or department within an organization, a cross-functional process, or with a single issue focus.  In the case of high scale international development initiatives, the assessment may be conducted with an organization within a government system, a set of organizations within a sector.   Therein lies the crux of system-driven assessment: the difference between the value you attribute to what you are doing and delivering and what the recipient of that output can actually do with it.  It matters little what the internal capacity, processes, or policies are if the recipient of those outputs obtains no value from them.  Without anchoring the assessment on the organization’s strategic objectives and external value added, we might be misled to uselessly spend resources on rearranging policies and processes or building skills that add little sustainable value to the organization and its target beneficiaries.  If you are interested in delivering sustainable organizational results, this workshop is for you. 


The workshop will focus on sharing a framework and related tools that support a systemic approach to organizational performance assessments.  Examples from international development case studies will be provided to contextualize the approach.  Content will be grouped around the following areas:

  • Mapping the organizational landscape
  • Planning a systemic Performance Assessment & Analysis
  • Collecting useful data
  • Making sense of organizational data
  • Influencing decisions and actions
Ingrid Guerra-Lopez is an internationally recognized performance improvement expert and bestselling author. She is the chief executive officer of the Institute for Needs Assessment and Evaluation, professor at Wayne State University, a former director on the board of ISPI and previous editor-in-chief of Performance Improvement Quarterly. Ingrid has authored eight books, over 100 articles, and facilitated hundreds of presentations and workshops on topics related to performance assessment, monitoring and evaluation, and strategic alignment.
5/25/2018 1:00 PM - 5:00 PM